IT Specialist - Tier 3 bei Hooker Creek

About Hooker Creek

Hooker Creek Companies is proud to be a Central Oregon locally owned full-service construction materials provider. We are an award-winning company providing sand & gravel, ready mix concrete, rental equipment and supplies, new and used equipment, and trucking. We always strive to provide excellent customer service and quality products. We rely on strong technology systems to ensure our operations run efficiently across multiple divisions. We are seeking an experienced Tier 3 IT Specialist to join our team. This position plays a key role in supporting our IT infrastructure and applications while serving as the top escalation point for complex technical issues.

Responsibilities

• Serve as the highest-level technical resource for IT support issues across the company.
• Manage and maintain servers, networking equipment, and enterprise applications.
• Administer Microsoft 365, Active Directory, and Windows Server environments.
• Support and ensure uptime of dispatch, scale, ERP, and fleet management systems.
• Troubleshoot and resolve escalated support tickets beyond Tier 1 and Tier 2 capabilities.
• Lead IT projects such as upgrades, migrations, integrations, and cybersecurity initiatives.
• Monitor and maintain backup, disaster recovery, and business continuity systems.
• Collaborate with vendors, contractors, and service providers for specialized solutions.
• Provide technical mentorship and guidance to junior IT staff.
• Knowledge of FAA part 107 preferred but not required.

Qualifications

• 5+ years of progressive IT experience with at least 2 years in a Tier 3 or systems administration role.
• Strong knowledge of Windows Server, Active Directory, Group Policy, and Microsoft 365.
• Experience with virtualization (VMware/Hyper-V) and cloud platforms.
• Strong Knowledge of Database Management Systems (DBMS), especially MS SQL.
• Solid networking knowledge (TCP/IP, firewalls, VPNs, routing, switching).
• Familiarity with enterprise applications for logistics, construction, or manufacturing is a plus.
• Expertise in backup, disaster recovery, and cybersecurity best practices.
• Web development experience a plus.
• Strong troubleshooting, organizational, and communication skills.
• Ability to work independently and in a fast-paced, hands-on environment.

Interpersonal Skills

• Past Management Experience preferred
• Customer Service Oriented
• Ability to work successfully with both internal and external customers
• Ability to communicate effectively both verbally and in writing

What We Offer

• Salary range $80k – $125k, based on experience
• Health, dental and vision insurance
• HSA with company contribution and FSA options
• Employer paid long term disability and life insurance
• MASA emergency transport coverage (air and ground ambulance)
• 401(k) with company match
• Paid time off and holidays
• Supplemental Insurance Options
• Opportunity to work for a well-established, locally family-owned company with a strong reputation in Central Oregon.
• A critical role where your technical expertise directly impacts daily operations and company success, with opportunities for growth

A resume must be included with your application - please include any relevant certifications.  

This position will close on 12/15/2025

We are an equal opportunity employer. Hooker Creek is a drug free workplace