Family Service Coordinator bei Xiente

Description

The Family Service Coordinator will oversee family engagement across all Early Learning Academy sites, ensuring compliance with enrollment requirements for Head Start, Early Head Start, PHL PreK, PreK Counts, and Subsidy programs. The coordinator will guarantee that family outcomes are achieved, enrollment goals are met, and sites maintain an 85% Average Daily Attendance (ADA). This role also involves establishing and maintaining a Parent Policy Council, creating community partnerships, supporting student transitions, and ensuring families progress towards economic mobility. The Family Service Coordinator is responsible for monitoring ERSEA and Family Engagement at all sites, producing monthly outcomes reports, and completing and submitting the Program Information Report (PIR).   

Requirements

1. Support Successful Transition: Implement strategies and practices for children and families

transitioning out of the EHS-CCP and Head Start Programs.

2. Selection Criteria and Grant Development: Assist with developing the Selection Criteria and

Grant writing in partnership with the Policy Council and VP of Education.

3. Policy Council Management:

a. Identify, recruit, orient, and train members of the Policy Council.

b. Assist the Policy Council Chair in organizing and facilitating monthly Policy Council

meetings, including preparing the agenda and materials.

c. Maintain the Policy Council Meeting Binder and SharePoint folder with agendas,

minutes, and in-kind entries into the database system.

4. Data Monitoring and Corrective Actions:

a. Regularly monitor all component data and follow up with staff on missing

documentation.

b. Develop corrective action plans and ensure timely resolution of all action items.

c. Ensure compliance with all standards and regulations regarding family and community

engagement.

5. Family Partnership Agreements:

a. Ensure 100% of families have an Economic Mobility Plan/Family Partnership Agreement

in place.

b. Monitor progress towards meeting goals, aiming for an 80% success rate.

c. Ensure that consistent data is entered and maintained in Childplus, Copa, Pelican,

Childware, and other reporting databases.

6. Community Partnerships:

a. Identify, recruit, and establish community partners to provide resources and referrals

for families.

b. Provide families with information about community organizations and events,

encouraging their participation and involvement.

7. Enrollment Management:

a. Ensure all programs maintain 100% full funded enrollment and manage a waitlist of

eligible children.

b. Regularly review program files to ensure adherence to enrollment and eligibility

requirements.

c. Generate monthly reports for management and develop and implement corrective actions as necessary. 

8. Attendance Tracking: a. Track attendance reports to ensure all sites meet the 85% daily average attendance requirement. b. Generate and provide monthly reports to the VP of Education. 

9. Outreach and Recruitment: a. Coordinate outreach and recruitment events to provide information and enrollment opportunities to potentially eligible families. b. Research, schedule, and assign Family Advocates to attend community events for recruitment purposes. c. Request and document recruitment plans from site managers, alerting supervisors when recruitment is needed. 

10. Training and Technical Assistance: a. Provide ongoing training and technical assistance to staff and families in all program sites around ERSEA and Family Engagement. b. Conduct annual training on all aspects of ERSEA, including monitoring for fraudulent applications, income calculations, enrollment forms, attendance requirements, and program procedures. 

11. Program Information Report (PIR): a. Analyze PIR data to identify trends, areas for improvement, and opportunities for enhancing program effectiveness. b. Assist with compiling and submitting annual PIR data. 

12. Parent Curriculum Implementation: a. Implement program-wide parent curriculum with fidelity. b. Collaborate with families to identify needs, strengths, and goals through a family partnership process. 

13. Staff Management: a. Lead the effective hiring of Family Advocates. b. Oversee onboarding processes, monitor staff attendance, ensure staff complete required training hours, and provide supervision for high-quality performance and development. 

14. Audit Preparation: a. Prepare for and participate in program audits, ensuring all necessary documentation and data are available. b. Assist with the preparation and implementation of corrective action plans as needed. 

15. Reporting: a. Provide comprehensive monthly reports to the VP of Education, covering various metrics such as center enrollment status, eligibility compliance, attendance, parent engagement events/workshops, outreach events, and parent curriculum outcomes. 

16. Complete any other duties as assigned by the Director of Education.

 Qualifications and Experience Requirements: 

• Bachelor's Degree in Social Work, Human Services, Counseling, or closely related field. (Bachelors preferred). (Official transcripts required to validate educational credentials.) 
• Previous experience in family advocacy, social work, counseling, community engagement, or related roles. 
• Knowledge of federal and state regulations related to early childhood programs. 
• Ability to work collaboratively with diverse families and community stakeholders. 
• Available to work evenings and weekends as needed for outreach events. 
• Proficiency in database management and record-keeping systems.  
• Strong written and verbal communication skills.  
• Ability to converse, read and write Spanish and English (preferred). 
• Ability to analyze and use data to inform decision-making. 
• Intermediate to advanced computer skills, internet, and e-mail. 
• Ability to secure clearance for PA Child Abuse, PA Criminal History, FBI, and National Sex Offenders Clearance (required). 
• Possess or ability to secure a Driver’s License and insurance (preferred). 
• Ability to secure health clearances every two years and TB once (required). 
• Proficiency in Excel, Powe point and Microsoft Office, Salesforce. 
• Bilingual Spanish/English or another universal language. 

Salary

• Exempt
• From $45,000.00-$55,000.00 based on experience

Benefits

• Full Health Coverage – Medical, Vision, and Dental
• Paid Vacation and Sick Time
• 401(k) with Company Match
• Supportive Team Environment
• Opportunities for Professional Development