Specialty Operations Team Lead bei Cetera Financial Group Inc
Cetera Financial Group Inc · Des Moines, Vereinigte Staaten Von Amerika · Hybrid
- Professional
- Optionales Büro in Des Moines
Cetera Financial Group is currently seeking an Operations Team Lead in our Advisory Operations team for our company’s office located Des Moines, Iowa. This is a unique opportunity to join our team to provide support for Cetera Financial Group under Specialty Operations.
What you will do:
Knowledge and experience around Advisory Operations and/or Fee For Service plans while providing quality customer service to internal and external customers
Responsible for mid to high level escalations partnering with department leadership to resolve issues with clients / Advisors.
Provide operational procedures to the advisors to ensure accuracy of the sales process.
Responsibility of meeting team SLA’s around production queues, report generations and audits.
Lead and support new product or program roll-outs. Collaborate with team and internal partners all the while communicating concerns, risk and recommendations to Leadership.
Become a subject matter expert on the Cetera Advisory platforms, including proposal tools, trading tools and performance tools.
Understanding the relationship between different clearing firms and ability to assist in different clearing firms.
Processing requests for trading of accounts, manager updates, and account closures
Shared responsibility in reporting and tracking Department Metrics, Reports and tasks.
Partner with Leadership around workflow and production management.
Become competent in Docupace, NetX360, Adviceworks, MAA, Salesforce and Smartworks
Other duties as assigned.
What you need to have:
High School Diploma or GED
3+ year in an office environment
2+ year of MS Excel
2+ year troubleshooting problems and providing issue resolutionFINRA 99 within a year
Really catch our eye with:
1+ year of brokerage or advisory experience
Bachelor's degree
Experience with Salesforce or other related CRM
FINRA Series 7
Our top performers share the following traits:
Ability to work as part of a team as well as independently
Excellent telephone, written and verbal communication skills
A keen eye for detail with excellent follow up skills
Interest in greater responsibility in leading a team and managing workflow
Compensation:
The base hourly range for this role is $28.85 - $38.45, in addition to a competitive performance-based bonus. The exact rate within this range is determined by several factors, including but not limited to skill set, years and depth of experience, certifications, and location.
Please note that the salary range may vary significantly depending on geographic region and local cost of labor considerations.
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What we give you in return:
Not many teams can say that they support people’s dreams coming to life… We happen to do that every day. And as important as we know your career is, we recognize that there’s a whole lot more to life. To ensure that our Employees can make the most of their time outside of working hours, we offer a competitive salary and for full-time roles, a benefits package including:
- Inclusive health, dental, vision and life insurance plans built to support diverse lifestyles, offer preventative care, and protect against hardship.
- Easy access to mental health benefits to meet our team members and their families where they are.
- 20+ days of paid time off (PTO), paid holidays, and 2 paid wellness days to give our employees the time they need to stay close with their loved ones, recharge, and give back to their communities.
- 401(k) Savings plan with a generous company contribution (up to 5%), and access to a financial professional to offer our employees the opportunity to plan-ahead for a strong financial future well beyond their working years.
- Paid parental leave to support all team members with birth, adoption, and foster.
- Health Savings and Flexible Spending Account options to help you save money on healthcare, daycare, commuting, and more.
- Employee Assistance Program (EAP), LifeLock, Pet Insurance and more.
About Cetera Financial Group:
Cetera Financial Group® ("Cetera") is a leading network of independent retail broker-dealers empowering the delivery of objective financial advice to individuals, families and company retirement plans across the country through trusted financial advisors and financial institutions. Cetera is an independent financial advisor network and a leading provider of retail services to the investment programs of banks and credit unions.
Through its multiple distinct firms, Cetera offers independent and institutions-based advisors the benefits of a large, established broker-dealer and registered investment adviser, while serving advisors and institutions in a way that is customized to their needs and aspirations. Advisor support resources offered through Cetera include award-winning wealth management and advisory platforms, comprehensive broker-dealer and registered investment adviser services, practice management support and innovative technology.
"Cetera Financial Group" refers to the network of retail independent broker-dealers encompassing, among others, Cetera Advisors, Cetera Advisor Networks, Cetera Financial Institutions,and Cetera Financial Specialists.
Cetera Financial Group is committed to providing an equal employment opportunity for all applicants and employees. For us, this is the only acceptable way to do business. Accordingly, all employment decisions at the Cetera Financial Group, including those relating to hiring, promotion, transfers, benefits, compensation, and placement, will be made without regard to race, color, ancestry, national origin, citizenship, age, physical and/or mental disability, medical condition, pregnancy, genetic characteristics, religion, religious dress and/or grooming, gender, gender identity, gender expression, sexual orientation, marital status, U.S. military status, political affiliation, or any other class protected by state and/or federal law.
Agencies please note: this recruitment assignment is being managed directly by Cetera’s Talent Acquisition team. We will reach out to our preferred agency partners in the rare instance we require additional talent options. Your respect for this process is appreciated.
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