Experience Consultant bei Prime Residential

Description

About Prime: Prime Residential is an established owner and operator of more than 21,000 multifamily apartments and townhomes, providing appealing amenities and superior customer service in some of the most sought-after locations along the West Coast. We are committed to maintaining a richly diverse and inclusive company culture where all people feel welcomed and valued.   

Property Details: Park La Brea has 4,249 units and is located in Los Angeles, CA  

Schedule: Saturday through Wednesday 9:00 am to 6:00 pm

Target Pay: $24.13 per hour

Role Overview: An Experience Consultant at Park La Brea works closely with Park La Brea’s internal Customer Service team and has responsibility for responding to customer inquiries, concerns, and complaints. Resident inquiries are generally centered on the collective 4,200+ apartment units and grounds that make up the community known as Park La Brea in the Miracle Mile area of Los Angeles and while not inclusive, they are generally in categories of in-person service, maintenance work orders, parking and storage, incoming phone calls, file audits, and overall administration of the property, as it pertains to providing a quality living experience for the residents. Understanding and being accurate and knowledgeable in responses and knowing when to take a pause on providing information is important. All communications should be with a positive and respectful delivery, and they are the foundation of continued long-term relationships with residents. To be successful in this role, you should welcome and positively embrace all inquiries. Knowledge about the community is essential, and multitasking, being resilient to change, and being adaptable to new best practices will ensure operating procedures stay consistent, responses are accurate, and departmental goals are met. This role will proactively assist residents by providing thorough information and assistance to ensure standards of excellence are consistently being achieved within the customer service team at Park La Brea.

Who You Are:  

• A passionate and unwavering pursuer of excellence  
• An excellent and disciplined communicator, problem-solver and motivator  
• An enthusiastic individual who can strategize and problem-solve objectively  
• An organized multi-tasker who strives to outperform and exceed expectations, and thrives in a dynamic environment  
• A nimble and flexible associate who can pivot on a moment’s notice as necessitated when duties and responsibilities change without advance notice  
• An enthusiastic, dependable, and personable individual who enjoys building and maintaining relationships  
• A safety conscious individual who observes and promotes safety and security procedures  
• A tech savvy professional not afraid of routine work, and change  
• A diligent and determined associate looking to grow their career in property management      

Key Responsibilities: 

• A passionate and unwavering pursuer of excellence  
• An excellent and disciplined communicator, problem-solver and motivator  
• An enthusiastic individual who can strategize and problem-solve objectively  
• An organized multi-tasker who strives to outperform and exceed expectations, and thrives in a dynamic environment  
• A nimble and flexible associate who can pivot on a moment’s notice as necessitated when duties and responsibilities change without advance notice  
• An enthusiastic, dependable, and personable individual who enjoys building and maintaining relationships  
• A safety conscious individual who observes and promotes safety and security procedures  
• A tech savvy professional not afraid of routine work, and change  
• A diligent and determined associate looking to grow their career in property management  

Requirements

Role Requirements:  

• BS/BA degree or equivalent experience preferred   
• Experience in property management or sales preferred 
• Consistent ability to display an enthusiastic and positive approach to customer service and sales 
• Effective communication skills (oral, listening, and written) 
• Team player attitude who can work independently and collaboratively 
• Proficiency in MS Office (Word, Excel, Outlook, Teams), RealPage or other property management software 
• Knowledge or familiarity of customer relationship management software is a plus 
• Ability to prioritize and multitask 
• Ability to display and present yourself professionally, in appearance and demeanor 
• A valid driver’s license for the purpose of operating a community vehicle and/or leasing golf cart 

What We Offer:  

• Generous Benefits: Comprehensive medical, dental, vision, and RX plans.  
• PTO: Standard PTO plus 11 company holidays, 2 floating holidays, 1 birthday day-off, and 1 volunteer day-off.  
• Retirement: 401k match up to 4%.  
• Tools Provided: Service team members are provided with tool kits.  
• Career Growth: Prime Academy provides various development opportunities by position including foundational skills, technical skills, leadership essentials, and more.  
• Education: Tuition reimbursement for continuous learning.  
• Employee Housing Discount: Housing discount offered at Prime Residential properties.  

JOIN OUR TEAM:?If you are a dedicated professional with a passion for excellence and customer service, we would love to hear from you! Apply now to join Prime Residential and contribute to our vibrant community.?? 

Privacy Notice: https://www.primegrp.com/ccpa-info-current-and-prospective-employees/  
 
At Prime Residential, we celebrate and support diversity for the benefit of our employees, our business, and our community.??
 
Prime is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Prime is also committed to compliance with all fair employment practices regarding citizenship and immigration status and, where applicable, pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.??
 
Regarding Prime Residential's Compensation Philosophy:?The pay range for this position refers to what we reasonably expect to compensate for this role. Individual compensation is based on various factors, including experience, education, skillset, and geographic location. The specified range is reflective of the intended regional labor market.?