Assistant Area Manager - Temporary bei GHP Management

As the Temporary Assistant Area Manager, you are a team builder and leader who provides support, mentorship and direction to ensure high level of Employee and Resident Engagement. You are responsible for achieving renewal, rent collections, compliance and reputation management goals.

You accomplish these goals through leading your team in creating the greatest possible living experience and well-being of all individuals associated with the Community, both team members and residents. You thrive on sharing your knowledge and creating a better future for GHP. You are the number one Ambassador of the GHP Culture and Vision within your Community.

Reports to: Area Portfolio Manager

Leadership:

• Responsible for creating a safe, respectful, and productive environment.
• Oversees Resident Services and Accounting teams. Provides leadership to the team by setting a Service Excellence standard and inspiring the teams to achieve it.
• Selects, hires, trains, coaches and provides feedback to the team to deliver Service Excellence.
• Focuses on identifying the challenges early on and uses it as an opportunity to develop the team and take corrective measures as necessary.
• Empowers employees to solve problems and achieve goals through immediate resolution by training the team on how to prevent the challenges in the future.
• Performs comprehensive annual reviews of all direct reports and creates personal goals for individuals.

Operations and Financial Performance:

• Oversees rent collection efforts through delinquency management and taking preventative steps to reduce evictions and write-offs.
• Ensures that resident notices are delivered within established guidelines and are in compliance with related Fair Housing laws and local ordinances.
• Proactively monitors Community financial performance and creates action plans to address opportunities and demonstrate positive growth.
• Participate in annual budget preparations including gathering contracts, capital bids, and revenue projections.
• Oversees payables/receivables, SB90 compliance and other accounting activities, including accounting month-end.
• Creates team schedules and approves employee timecards as well as time off requests.

Resident Services:

• Accountable for the overall satisfaction of the residents.
• Effectively handles escalated resident requests and concerns.
• Oversees renewal strategy, practices, and consistent reporting.
• Partners with the Area Manager to oversee online reputation and resident survey program by responding to reviews and identifying areas of strengths and opportunities.
• Regularly audits resident files to ensure compliance with documentation practices (e.g. notices, renters’ insurance).
• Conducts weekly/monthly property walks to ensure Community compliance with the GHP standards (e.g. patio/balcony walks).
• Oversees resident events.

Professional Requirements:

• 3+ years accounting and resident services experience at a community of 700-900+ units or more.
• 3+ years’ experience using industry software such as Pop Card, Yardi or equivalent Property Management software, Resident Screening Software and intermediate level user of business applications such as MS Office (Word, Excel, Powerpoint)
• Associates Degree in Business Administration and/or ARM or CPM certification preferred.
• 2-3 years experience managing a team.
• Strong working knowledge Fair Housing requirements

Physical Requirements:

• Regular and physical attendance is required.
• Frequently move/traverse, ascend/descend stairs in/around apartment homes and community
• Constantly operates computer and other office machinery
• Constantly positions self to bend, stoop, reach, lift
• Occasionally lift/move/carry up to 25lbs with/without assistance
• Constantly communicate, converse and exchange information with coworkers, vendors, residents and visitors
• Constantly works in outdoor weather conditions

Will require local travel.

Salary Range:  $72,800.-$78,000 Annually, DOE. 

Benefits:

•  100% Employee coverage options for Medical, Dental, Vision.
•  401(k) plan with employer match
•  Robust Paid Time off benefits: Vacation, Sick Days, Holidays and Personal Days.
•  Employee Assistance program
•  Tuition Assistance
•  Dependent Care and Medical Flexible Spending Accounts
•  Life & AD&D Insurance
•  Pet Insurance
• Employee Exclusive Discounts
• Lucrative referral bonus program