Account Manager | Medical & Life Sciences bei Lake Air Products

Lake Air Products is a fast-growing company that is proud to live by our Core Values: Customer Focus, Passion for Performance, and Right People - Best Teams.

We are seeking an experienced Account Manager to join our growing team. This individual would have experience with new program development and implementation, account growth, and strategic account planning. Strong candidates will bring a background in metal fabrication and/or experience with medical product manufacturing. 

Lake Air Products Offers: 

• Competitive Pay 
• Full Benefits 
• 401(K) Employer Match
• Paid Time Off (PTO) and Holiday Pay 
• Gym Reimbursement 
• Tuition Reimbursement 

Purpose

The Account Manager is responsible for managing and growing key customer relationships, ensuring satisfaction, profitability, and alignment with company goals. This role requires a technically sound engineering background with the ability to navigate complex customer communications.  

Responsibilities

• Meet and exceed customer performance plans and strategic objectives for assigned accounts.
• Develop professional relationships to foster a positive customer experience
• Facilitate impactful customer meetings to review successes, address challenges, and to collaboratively develop strategic solutions.
• Manage customer terms in alignment with company standards.
• Monitor and manage customer scorecards related to on-time delivery and quality expectations.
• Analyze customer data to identify behavioral patterns, track progress, forecast demand, and measure performance against goals.
• Stay informed about market developments, competitor activities, and emerging technologies that may impact customer business.
• Maintain accurate account information within the company ERP and CRM systems, including forecasting, contact details, and other key data.
• Manage the quoting process for expanded business opportunities: solicit RFQs, prepare quotes in the ERP system, review profitability, and ensure timely submission to customers. Follow up to close opportunities and document outcomes.
• Maintain thorough communication records and sales activity within CRM and/or the sales funnel.
• Coordinate with internal teams, including support services and management, to ensure projects are delivered on time and within budget.

 Accountabilities and Performance Measurements

• Achieve the assigned expectations for profitable revenue generation 
• Meet the assigned account and market objectives defined by sales leadership
• Establish and meet account and market specific growth plans
• Properly utilize the CRM & Quoting modules with the ERP system 
• Achieve assigned sales quotas in assigned accounts and strategic markets

Preferred Qualifications

• 3-5 years of previous sales experience in a manufacturing environment
• Ability to interpret sales metrics and forecasts
• Excellent communication skills to navigate complex internal and customer-facing conversations
• High school diploma or equivalent required; Associates or bachelor’s degree in business, Engineering, or equivalent preferred

Please note that if this position is in our Roseville, MN facility, it may be subject to export control regulation. Unless an exemption applies, candidate(s) must be a U.S. Person* within the meaning of the law OR obtain an export control license. Candidates who do not meet the International Traffic in Arms Regulations (ITAR) requirements or choose not to pursue such positions are not disqualified from applying for other opportunities with Lake Air Products. Nothing in this posting should be interpreted as limiting applications based on nationality or citizenship status.
  
 *A U.S. Person under export control laws includes a U.S. citizen, U.S. national, U.S. permanent resident, or protected individual who has been lawfully admitted for temporary residence in the U.S. as a refugee or asylee under U.S. law.