Implementation Project Lead bei JLL

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Implementation Project Lead

Implementation Project Lead is responsible for providing superior Customer Experience through the overall service delivery for complex business needs including technical project planning, management, and execution for JLL clients to ensure alignment with overall business capability needs.  All services to be delivered are designed to provide business capabilities in the most efficient and effective way while increasing business margin.  Managing all phases of service delivery including analysis and design, configuration, and build, testing and training, deployment, and enhanced support for the Property Management Technology stack. Schedule overlaps with US Hours based upon customer projects.

Key Responsibilities:

• Building System Expertise: Quickly become an expert in product functionality and provide demos/trainings to client, clearly articulating how product features (and /or workarounds) can meet the client’s goals and needs.
• Project Management: You will oversee the entire software implementation project, from planning to completion. This involves defining project objectives, creating project plans, allocating resources, setting milestones, and coordinating activities to ensure successful implementation.
• Requirements Gathering and Analysis: You will work closely with clients and stakeholders to understand their business needs and translate them into software requirements. This includes conducting workshops, interviews, and documentation to capture detailed functional and technical specifications.
• Data Discovery and Mapping: This client-centric role requires someone who can understand property management data structures and anticipate client needs while delivering exceptional data solutions that exceed expectations.
• Solution Design and Configuration: Based on the gathered requirements, you will collaborate with the software development team to design the best-fit solution. This may involve configuring the software, customizing specific modules, or integrating with existing systems.
• Testing and Quality Assurance: You will develop and execute comprehensive testing plans to validate the software solution's functionality, performance, and security. This includes coordinating user acceptance testing, logging and tracking issues, and ensuring timely resolution.
• Training and User Support: You will create training materials, conduct sessions, and coach users on how to effectively utilize the software solution. Additionally, you will provide ongoing user support, addressing any questions, issues, or enhancements that arise post-implementation.
• Change Management: Throughout the implementation process, you will proactively manage and communicate changes to stakeholders and end-users. This includes addressing concerns, facilitating user adoption, and mitigating resistance to change.
• Documentation and Reporting: You will document all aspects of the software implementation, including specifications, configurations, test plans, training guides, and user manuals. Additionally, you will provide regular progress updates and reports to project sponsors and management.
• Collaboration and Coordination: You will collaborate with cross-functional teams, such as sales, development, and support, to ensure seamless integration and alignment of software implementation efforts. This includes facilitating communication, resolving conflicts, and managing dependencies.
• Continuous Improvement: As part of your role, you will identify opportunities for process improvements and efficiency gains within the software implementation lifecycle. This may involve implementing best practices, adopting new tools or methodologies, and providing feedback to the product development team.
• Customer Relationship Management: You will build and maintain strong relationships with clients, ensuring their satisfaction throughout the implementation process. This includes addressing their

Required Qualifications:

• Bachelor's degree in Business, Computer Science, Data Science, Information Systems, or a related field
• Proven experience in data discovery and data mapping (3+ years preferred)
• Strong data transformation skills across various software CRE platforms and tools
• Demonstrated ability to work effectively in matrix environment with cross-functional teams.
• Experience working in SaaS product implementation projects with strong client relationship management skills
• Demonstrated ability to transform and manipulate property management data for PRISM platform integration
• Advanced data mapping and transformation expertise with ability to work across multiple data formats and systems.
• Advanced problem-solving skills with ability to translate client business needs into technical data solutions
• Understanding of data modeling, ETL processes, and data integration techniques
• Knowledge of property management data structures and systems is helpful
• Superior client-facing communication skills with ability to explain complex data concepts in accessible terms
• Client-first mindset with passion for delivering exceptional customer experiences
• Ability to manage and prioritize workload across multiple PRISM implementation projects

Preferred Qualifications:

• Customer focus: Everything you do will be underpinned by delivering an exceptional customer experience and ensuring our customers can demonstrate the value of working with Building Engines - experience of managing a diverse range of customers and delivering excellent service is vital.
• A Proven Track Record: You will have proven experience of working consultatively with client teams, understanding their strategy, and having the ability to align technology to help them achieve business goals and desired outcomes.
• CRE Tech Knowledge: You will have knowledge and experience of working with customers in Commercial Real Estate Technology and industry best practices.
• Project Management skills:  You will be managing the implementation of Building Engines and affiliated technology software.  Ability to build, manage and communicate project plan clearly and effectively for our clients is critical.
• Excellent consulting skills: able to listen carefully and translate key customer needs and desires into workable solutions before overseeing those through to realization.
• Team-orientated: You will be able to work with the wider team to scope and deliver customer requirements. You know how to strategically collaborate with internal teams to effectively advocate for your client’s needs.
• Expert Communication Skills: You will have the confidence, knowledge, and skill to facilitate broad-ranging, strategic conversations with customers/senior managers. You understand that sometimes, you'll have to deliver a "no" when the client is expecting a "yes," and you know how to do so effectively.
• Exceptional Organizational Skills and Keen Attention to Detail: You will ensure that you keep projects on track and take ownership for ensuring customer commitments are met.
• A Focus on Continuous Improvement: You will look for opportunities to keep improving our products, processes, and service to make sure that our offering remains the best in the market.
• Positive, Solutions-Focused Outlook: You will ask "What can we do to make this happen?" rather than "I don't know how this would work?"
• Ability to Manage Time Autonomously: When faced with multiple competing priorities, you know how to allocate time toward what matters most for the team, the business, and the client.
• Meeting Management: You have lead meetings with multiple high-level stakeholders in the room. You’ve thoughtfully guided conversations to be value-add for all participants.

This role offers an exciting opportunity to work with the cutting-edge PRISM platform while prioritizing client relationships. The ideal candidate will combine technical expertise in data transformation with property management knowledge and exceptional client service, developing creative data solutions that address unique business challenges. You will play a key role in ensuring smooth data transitions for our clients while maintaining high standards of accuracy and customer satisfaction, while also growing into a leadership role as our team expands.

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.