Referral and Information Quality Specialist EMPACT bei EMPACT-SPC / La Frontera Arizona

Who we are:

EMPACT- Suicide Prevention Center, part of the La Frontera family, is an industry leading non-profit organization dedicated to providing valued community services and resources for behavioral health counseling, crisis intervention, and suicide prevention since 1987. We are an EEO/AA Employer. 

What you’ll do:

This Referral and Information Quality Specialist position provides quality control in R&I by reviewing information entered by staff for completion and accuracy and correcting errors as needed. This position assists with audits, data reports, training of staff, and assists Crisis R&I and Outpatient R&I staff with their primary function as needed.

 Essential Responsibilities:

1. Reviews payers entered by R&I Staff for accuracy and completion. Corrects payers and related errors as identified on reports assigned from the R&I Coordinator (culled from SQL), the Data Analyst, and/or the Claims Department

2. Complete internal audits of referral entry and client record creation by other R&I staff.

3. Provide assistance with Access to Care - Intake appointment availability and tracking in NextGen.

4. Lead on training new staff or providing supplemental training for current staff as assigned by the R&I Coordinator.

5. Other eligibility and/or quality control duties as assigned by the program supervisor, including but not limited to attending relevant meetings.

Additional Duties and Responsibilities:

1. Back-up assistance for both Outpatient, Crisis R&I, Jorgensen Brooks Group, and hotline callers (call and inbox maintenance).

2. Any additional duties as assigned by the program supervisor.

What you’ll provide: 

• High School diploma/GED required.
• Minimum of 2 years relevant experience or transferrable skills. 
• Demonstrated knowledge and leadership in the R&I program. 
• History of exemplary performance as an R&I Specialist. 
• Excellent listening, communication and problem solving skills. 
• Able to make decisions independently. 
• Works effectively with diverse clientele. 
• Ability to multi-task.
• Strong computer literacy; Ability to navigate computer applications and searches with ease. 
• Detail-oriented. 
• Demonstrates a working knowledge of HIPAA privacy laws, eligibility requirements. 
• Maintain up-to-date knowledge of any RBHA changes and the associated ACC Plans. 
• Consistently provide quality customer service. 
• Ability to deliver constructive feedback to staff in a supportive and strengths-based manner.
• Crisis hotline/warm line experience preferred.
• Must have Fingerprint Clearance Card or be able to obtain one.
• Bilingual - Spanish preferred.

Additional Requirements and Responsibilities:

• Demonstrated ability to remain calm in crisis situations, work independently and cooperatively, recognize personal limitations, and relate positively and with empathy to all persons regardless of age, race, creed, gender or sexual orientation. 
• Maintain professional conduct consistent with ethical professional practice and the policies and procedures of the agency. 
• Maintain a professional demeanor and positive working relationships with internal and external team members, stakeholders, and community and business partners. 
• If driving while on agency time or on agency business, a valid Arizona driver license and appropriate liability insurance and approval for liability coverage with EMPACT - SPC’s liability insurance carrier is required. 
• Attend meetings, training, and agency activities and events outside of regularly scheduled work hours upon request. 
• Maintain compliance with required training. 
• Additional duties as assigned by supervisor or member of management.

What we’ll offer:

(Full-time employees)

• Generous PTO 
• 10 paid holidays per year 
• Medical plans (4 choices) 
• Dental plans (2 choices) 
• Vision plans (2 choices) 
• 403(b) retirement plan 
• Retirement Allowance 
• Company paid Life/AD&D and Long-term Disability 
• Voluntary additional Life and Short-term Disability 
• Tuition Reimbursement 
• Elder Care assistance 
• Pet Insurance and much more!

EMPACT-SPC is licensed by the Arizona Department of Health Services, and accredited by the American association of Suicidology (AAS) and The Commission on Accreditation of Rehabilitation Facilities (CARF). 

EMPACT-SPC/La Frontera Arizona provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

All employees of EMPACT-SPC and La Frontera Arizona are employees "at will" as that term is understood in the State of Arizona. This means that employment may be terminated at any time without prior notice and for no stated reason. 

EMPACT-SPC/La Frontera Arizona reserves the right to modify position descriptions as needed and without notice. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.