Technology Support Technician bei Chess

Compensation:

$19.64 - $24.52 CS114

Compensation Type:

Hourly

Employment Type:

Regular

Scheduled Weekly Hours:

40

Position Summary

Performs specialized duties related to the department’s technology support functions. Must be committed to serving a diverse college community. Actively participates in and contributes to continuous quality improvement.

Duties & Responsibilities

• Provide technical support to the SFCC Community remotely, over the phone, via email, or in person
• Provide technical support for services, software, and technologies identified in the OIT Service Catalog.
• Primary duties include the maintenance, repair, and troubleshooting of campus classroom and office hardware and software packages.
• Document, track, and monitor customers’ requests in the OIT ticketing system. Provide follow-up to customers’ requests to ensure proper response and satisfactory resolution.
• Coordinate with other OIT team members and departments to resolve customer problems.
• Troubleshoot and resolve problems to satisfy tickets, work orders, and incidents. Complete necessary research and on the job training to resolve tickets, work orders, and incidents in a timely and efficient manner.
• Accurately record, update, and document customers’ requests desk ticketing system with accuracy an proficiency.
• Correctly escalate unresolved tickets, incidents and work orders to appropriate OIT team members.
• Perform diagnostic tests and troubleshooting to identify customer issues.
• Assist in the development of technical documentation and knowledge base articles effective in quickly addressing customers’ problems.
• Maintain and update hardware and software inventory utilizing OIT standard practices.
• Maintain, support, and monitor servers and software related to classroom functionality.
• Educate customers on procedures for resolving or preventing recurrence of technical problems.
• Discuss technical issues with customers in non-technical and comprehensive terms, while maintaining a customer service focus.
• Operate, support, and work with equipment, such as smartboards, AV system integration products, projectors, computers, thin clients, servers, printers, tablets, phone, and other devices.
• Support and maintenance of audio-visual equipment.
• Complete OIT related support for large events, such as conferences, graduations, and departmental meetings.
• Assists in the creation and implementation of new technology related processes and documentation.
• Ability to evaluate and implement new and replacement technologies.
• Develop and test device image standards, including OIT Security and configuration standards and customer requirements.
• Attend educational programs, workshops, and seminars to learn new develpments in the IT industry.
• Repair or Replace non-functional hardware.
• Perform new initiatives, change management, and project duties as assigned.
• Perform other duties as assigned.

Knowledge, Skills and Abilities

• Technical Capacity and Initiative
• Strong customer service and client focus
• Strong problem solving and technical analysis skills
• Organization skills and ability to manage multiple assignments and priorities
• Commitment to privacy, security, and confidentiality
• Effective oral and written communication skills
• Knowledge of Microsoft and Macintosh operating systems
• Knowledge and skills in troubleshooting and configuration of computer hardware, printers, projectors, software installation, system maintenance, and operations
• Basic knowledge of networking principles
• Skills in utilizing and deploying Microsoft Office and Adobe productivity productions
• Knowledge of related ITIL V3 principles and practices
• Skills with Active Directory object management and group policy
• Skills in working with SCCM and other client management tools
• Ability to collaborate with Office of information technology, as well as the general campus with courtesy, tact, and good judgment
• Knowledge of AV system integration products, such as Extron and Crestron
• Current and demonstrated knowledge in applicable course content
• Knowledge of current teaching methodologies and practices, such as cooperative learning, service-learning, traditional and alternative assessment
• Online and blended course delivery
• Diverse learning styles
• Evaluation methodologies
• Record keeping
• Curriculum design and planning
• Must possess strong oral and written communication skills
• Skill in problem solving, time management, computer use, listening and critical thinking
• Must have sensitivity to the understanding of diverse academic, socioeconomic, cultural, special needs, and ethnic backgrounds of college students.
• Ability to communicate information and ideas, speak clearly, work with students with learning differences and disabilities

Work Hours

• Based on required coverage schedule. Occasional evening and weekend work may be required.

Physical Demands

• The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, stooping, walking, bending, or crouching. The employee frequently lifts light and occasionally heavy objects, climbs ladders, uses tools or equipment requiring a high degree of dexterity.
• The work is typically performed in an office or computer room.

Instructions to Applicants:

Please add the following documents to your application in the "Resume Drop Box" section of your application:

• Resume
• Cover Letter
• Unofficial Transcripts (Official transcripts will be required upon hire.)

Best Consideration Date: [11/10/2025]

Minimum Qualifications:

Minimum Qualifications:

• Associate’s degree in Computer Science, Computer and Information Technologies or a related field
• One year of experience related to the major duties
• Equivalent related experience may be substituted for education on a year for year basis
• Education above Associate’s degree may be substituted for experience on a year for year basis

Preferred Qualifications:

• MCDST and CompTIAA+ certification
• Experience with the installation, configuration and troubleshooting of Windows operating system and other office productivity applications including Microsoft Office and Adobe products
• Experience supporting desktops, laptops, tablets, thin clients, projectors and a variety of peripherals
• Applicable experience in a higher education setting

Additional Comments to Applicants:

Applications are disqualified in the first level of review if they do not meet all Minimum Qualifications listed in this job posting. (Years of experience are calculated based upon numbers of hours worked per week. Example: 2 years of experience working 20 hours per week equals 1 year of experience.) Relevant experience pertains to Minimum Qualifications, Job Summary/Basic Function, and Preferred Qualifications/Knowledge, Skills and Abilities described in this job posting. ASSUMPTIONS ARE NOT MADE at any level of SFCC’s Hiring Process if information presented in the application material does not clearly address the Minimum Qualifications, Job Summary/Basic Function, and Preferred Qualifications/Knowledge, Skills and Abilities. Number of pages of application material will not negatively/positively affect your application, however, LACK OF DETAIL may.

EEO Statement:

As an EEO employer, Santa Fe Community College will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, serious medical condition or status as a protected veteran or spousal affiliation. Santa Fe Community College hires only U.S. citizens and individuals lawfully authorized to work in the U.S.

ADA Statement:

The SFCC is an EOE and Affirmative Action Employer. In compliance with the Americans with Disabilities Acts (ADA and ADAAA), SFCC will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.

SFCC Recruiting Statement:

Santa Fe Community College is a Hispanic-serving institution, which neighbors the eight northern Indian pueblos in Northern New Mexico. We are committed to attracting and retaining highly qualified and diverse faculty and staff. SFCC strives to make our campus a place where all individuals feel welcome, nurtured, and valued. At the heart of SFCC’s mission – Empower Students, Strengthen Community. Empoderar a los Estudiantes, Fortalecer a la Comunidad – is a commitment that higher education and opportunity should be open to everyone. SFCC fosters a welcoming environment and a climate of inclusivity for students, faculty, and staff. Join the SFCC team in working to empower students and strengthen community!

For additional jobs apply at https://jobs.sfcc.edu

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