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Senior Consultant-Product Management bei EdgeVerve Systems Ltd

EdgeVerve Systems Ltd · Bangalore, Indien · Onsite

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Job Description

About Infosys Finacle

Finacle is an industry leader in digital banking solutions. We are a unit of EdgeVerve Systems, a product subsidiary of Infosys. We partner with emerging and established financial institutions to help inspire better banking. Our cloud-native solution suite and SaaS services help banks engage, innovate, operate, and transform better to scale digital transformation with confidence. Finacle solutions address the core banking, Customer Data management, Case Management, lending, digital engagement, payments, cash management, wealth management, treasury, analytics, AI, and blockchain requirements of financial institutions. Banks in over 100 countries rely on Finacle to help more than a billion people save, pay, borrow, and invest better.

To know more about Finacle visit www.finacle.com
 
Role scope
 
  • Designation: Consultant / Senior Consultant – Product Management
  • Base location: Bengaluru / Chennai / Hyderabad / Pune
  • Full time employee
  • Required work experience: 4 to 16 years
     
As a pivotal member of the Finacle Product Management team, you will lead the ideation, development, and management of Customer Data Management and Case Management solutions that align with client needs and drive business growth. Collaborating with cross-functional teams—including development, design, marketing, and operations—you will oversee the end-to-end lifecycle of  the solution from market research and product definition to launch and continuous optimization. This role demands a strategic mindset, deep expertise in the customer service industry, and the ability to deliver innovative solutions in a dynamic market landscape.
 
Key Responsibilities
 
  • Product Vision & Strategy:
    Develop and articulate a clear product vision that aligns with company objectives and market needs, driving the strategic roadmap for Customer Data Hub and Case Management solutions.
  • Market Research & Analysis:
    Analyze industry trends, emerging technologies, and competitive offerings to identify market opportunities and ensure product differentiation.
  • Product Roadmap & Definition:
    Gather and prioritize requirements from customers, stakeholders, and market research. Define product features, create detailed specifications, and develop a prioritized product roadmap.
  • Cross-Functional Collaboration:
    Work closely with engineering, design, and operations teams to guide product development, ensuring high-quality deliverables within defined timelines using agile methodologies.
  • Customer-Centric Development:
    Conduct user acceptance testing (UAT), incorporate feedback, and iterate to optimize the product for customer satisfaction and market relevance.
  • Stakeholder Engagement:
    Act as the primary liaison between internal teams, customers, and external stakeholders, ensuring alignment and smooth communication across all phases of the product lifecycle.
  • Compliance & Reporting:
    Ensure adherence to banking standards, regulatory requirements (GDPR etc) and statutory reporting formats.
 
 
Essential Skills & Qualifications
 
  • Industry Expertise: Over 4 years of experience in the banking/CRM domain with exposure to Customer Data Management and Service Requests Management
 
  • Hands-on expertise in Customer Data Management systems like Salesforce, Zoho CRM etc. is preferred.
 
  • Proficiency in tools like Jira to manage user stories, epics, and documentation.
    Familiarity with software development life cycles (waterfall, agile, etc.).

     
  • Analytical & Communication Skills:
    Proven ability to translate business requirements into clear user stories, acceptance criteria, and process flows.
    Strong facilitation skills for sprint grooming, defect triage, and UAT coordination.
    Effective in conducting training sessions and "show and tell" demonstrations for stakeholders.

     
  • Client Management Skills:
Expertise and experience in handling client interactions and should have a flair in demonstration of product capabilities and conversion of prospects into deals
 
  • Attention to Detail:
Demonstrates meticulousness in defining mandatory fields, business rules, and interface points for seamless development.
Strong skills in functional testing and managing dependencies between integrated applications.


 
  • Compliance Knowledge:
    In-depth understanding of financial regulations, statutory reporting requirements, and submission formats for regulatory authorities.

     
This role offers the opportunity to develop best-in-class Customer Data Management / Service Request solutions, leveraging cutting-edge technologies and industry insights to deliver impactful outcomes for customers.
 

 

Work Location

BANGALORE, CHENNAI, HYDERABAD, PUNE

Role

Consultant-Product Management

Company

EdgeVerve Systems Ltd

Practice Unit

FNPR

State / Region / Province

ANDHRA PRADESH, KARNATAKA, MAHARASHTRA, TAMIL NADU
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