- Professional
- Optionales Büro in Sahibzada Ajit Singh Nagar
Join the Clean Energy Revolution with Lytegen!
Lytegen is a leading provider of renewable energy solutions, dedicated to creating a sustainable future. We are currently looking for a passionate Sales Support Representative to join our dynamic team and play a vital role in supporting our sales efforts.
Key Responsibilities:
- Handle inbound and outbound calls from U.S. customers regarding installations, service, and general inquiries.
- Provide clear, friendly, and professional communication on every interaction.
- Manage customer retention by addressing issues quickly and preventing cancellations.
- Follow-up proactively with customers to ensure satisfaction and build long-term trust.
- Escalate technical or complex cases to relevant departments with complete details.
- Update customer records accurately in CRM (Insightly / Ascent / HubSpot).
- Maintain performance metrics for response time, resolution quality, and call handling.
- Participate in ongoing product, service, and communication training.
Deliver a “white-glove” experience on every call — professional tone, patience, and solution-orientation.
Requirements
- 2–5 years of experience in U.S.-facing customer service or call-center roles (solar, telecom, or tech preferred).
- Excellent English communication skills — near-native fluency required.
- Strong soft skills: empathy, listening, confidence, patience, and positivity.
- Great voice quality and clarity — must sound professional on calls.
- Comfortable handling retention and escalation conversations.
- Proficient with CRMs, ticketing tools, and Google Workspace.
- Organized, disciplined, and thrives under structure and accountability.
- Team player who is not afraid to speak up and take initiative
Benefits
- Full training provided
- Opportunities for internal growth
- Excellent work environment
- Great Learning
