Inventory Solutions Technical Specialist bei Nelson-Jameson, Inc.

Location: Marshfield, WI (onsite)
Job Type: Full-Time
Salary: Starting at $60,000+ annually
Benefits: Comprehensive benefits, company-matched 401(k), paid time off, competitive compensation, and much more!

About Us:
At Nelson-Jameson, we’ve been a trusted partner in the food manufacturing industry since 1947. We provide high-quality products and innovative solutions that help businesses maintain top standards in quality, safety, and compliance. As a family-owned company, we believe in accountability, teamwork, and growth—for our people and the business. We take pride in our close-knit, supportive culture where every team member has a voice and the chance to grow. If you're looking for a rewarding career with a team that works hard and stays optimistic, we’d love to have you join us!

Job Summary:
As the Inventory Solutions Technical Specialist, you’ll serve as the technical owner and subject-matter expert for Nelson-Jameson’s vendor-managed inventory (VMI) and industrial vending programs. You’ll oversee both the software and hardware sides of our vendor-managed inventory programs—ensuring that every machine and storeroom across our network operates accurately, efficiently, and reliably.

This role involves travel to customer locations across the U.S. (about 25%), providing on-site support for system installations, equipment setup, troubleshooting, and major project rollouts. The remainder of your time will focus on remote system management, process improvement, and collaboration with internal teams to drive performance and customer satisfaction.

This role is ideal for someone who’s resourceful, customer-focused, and detail-driven—a self-starter who enjoys solving problems, optimizing technology, and seeing their work directly improve operations in real-world environments. You’ll combine technical know-how with strong communication skills and a service mindset to deliver the exceptional support that Nelson-Jameson is known for.

Key Responsibilities:

• Program Ownership & System Administration
  
  • Serve as the subject matter expert for Nelson-Jameson’s CribMaster vending software and related inventory systems.
  • Manage user access, licensing, configurations, and updates to ensure secure and reliable system performance.
  • Maintain data accuracy, troubleshoot issues, and lead continuous improvement initiatives to enhance reliability and efficiency.
  • Collaborate with vendors and internal teams to implement updates, resolve escalated issues, and optimize workflows..
• Equipment Assembly, Maintenance & Documentation
  
  • Assemble, install, and maintain vending machines and smart storeroom systems, ensuring connectivity, sensor accuracy, and operational readiness.
  • Perform preventative maintenance, minor repairs, and system validations to keep equipment running smoothly.
  • Develop and maintain clear SOPs, cleaning procedures, and technical guides for both internal users and customers.
  • Manage spare parts, tools, and maintenance supplies to support timely repairs and installations.
• Technical Support & Collaboration
  
  • Provide responsive support for internal teams and customers through remote or on-site troubleshooting.
  • Partner cross-functionally to onboard new programs, conduct site assessments, and support installations.
  • Track and analyze recurring issues, identify root causes, and recommend long-term technical solutions.
  • Drive system and process improvements, ensuring all VMI programs operate at peak performance and comply with company and safety standards.

Why Nelson-Jameson?
At Nelson-Jameson, we offer more than just a job; we provide an opportunity to grow and succeed within a family-owned company that values innovation, collaboration, and hard work. You’ll be part of a trusted industry leader, working alongside passionate professionals who are dedicated to making a difference.

As a golden rule company, we strive to maintain a culture of honesty, integrity, and kindness. Our organization is committed to operating ethically and respecting people, our community, and the environment. With us, you’ll become part of a hard-working team that takes pride in providing safe, high-quality food to communities around the world.

With Nelson-Jameson, you’ll receive:

• Comprehensive Health Benefits with your choice of benefits to match your unique needs
• 401(k) with company match
• Competitive Compensation: Starting at $60,000+ annually
• Paid time off at time of hire
• Annual allowance for company-branded clothing
• Annual Wellness Stipend & other wellness programs
• Company-provided cell phone and credit card
• And much more!

Qualifications & Skills:

• Required:
  
  • Education: High school diploma or equivalent required.
  • Experience: 2+ years in inventory management, industrial vending, supply-chain technology support, or related field.
  • Demonstrated mechanical aptitude with the ability to assemble, maintain, and troubleshoot vending or automated dispensing equipment.
  • Familiarity with inventory management systems (CribMaster preferred) and ERP or CRM tools (such as Epicor Prophet 21).
  • Proficiency with Google Suite and general computer networking concepts (Wi-Fi, LTE, or hardline connectivity).
  • Proven problem-solver with strong communication skills and attention to detail.
  • Self-directed and comfortable managing multiple technical priorities independently.
  • Ability to travel up to 25% of the time to customer locations across the nation via air or vehicle; valid driver’s license and insurable driving record required.
• Preferred:
  
  • Education: Post-secondary education or major coursework in Information Technology, Business, Supply Chain, Engineering, or related field.
  • Experience: Prior experience implementing or supporting automated inventory dispensing systems, smart lockers, or tool-crib technologies.
  • Experience writing SOPs, technical documentation, or user training materials.
  • Background in food, manufacturing, or distribution industries.
  • Understanding of process improvement methodologies such as Lean or Six Sigma.

How to Apply:
If you’re ready to drive your career forward with a company that values hard work, safety, and excellent customer service, apply now on our career site!

Nelson-Jameson, Inc. and NEXT Logistics, LLC. are Equal Opportunity Employers. We are committed to creating a diverse and inclusive workplace and encourage applicants from all backgrounds, including but not limited to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, and veteran status.