Academic Support Coordinator bei Heidelberg University

Description

Develops, implements, and evaluates comprehensive academic support services to enhance student retention, persistence, and academic success.

Supervision Received:

Reports to the Senior Director of the Owen Center for Teaching and Learning

Supervision Exercised:

Provides general supervision over student employees to include Supplemental Instruction (SI) leaders, academic coaches, writing coaches, and peer tutors in the Owen Center for Teaching and Learning.

Essential Duties and Responsibilities:

• Lead SI: recruit, train, schedule, and supervise SI leaders; develop SI curricula in partnership with faculty.
• Scheduling, Attendance Tracking, and System Management for Academic Support Sessions.
• Design and implement workshops on study skills, time management, and test preparation; evaluate and refine based on assessment data.
• Coordinate and distribute Early-Term Appraisals; disseminate data to academic advisors and coaches; follow up on interventions.
• Manage Academic Alert workflow in Guardian by reviewing faculty submissions, contacting students, and facilitating connections to appropriate support resources
• Continuously assess program offerings through data collection and analysis. Make data-informed decisions about programmatic improvements and disseminate that data as part of the Owen Center’s annual report.
• Work with faculty, advisors, and Student Success Librarian to identify at-risk students and coordinate targeted support plans.
• Represent academic support services at orientation, admission preview days, and campus events; market services via online, social and print media.
• Conduct comprehensive programmatic assessment to enhance program effectiveness; participate in retention and persistence initiatives.
• Performs other duties as assigned.

Requirements

 Core Values and Personal Attributes:

• Core values – models leadership values of integrity, honesty, humility, transparency, respectfulness, diversity, caring, loyalty and accountability in all work.
• Intellectual dynamism – demonstrates mental sharpness, capability and agility.
• Self-knowledge – gains insight from successes and mistakes.
• Personal learning – seeks feedback and counsel to improve managerial behavior.
• Peer relationships – encourages collaboration and cooperation across the organization. ? Teamwork – performs most effectively as a hard-working member of a team.
• Constituency focus – completes work to meet constituencies’ expectations and requirements. ? Community focus – brings a spirit of enthusiasm and energy to the campus and town.

Desired Attributes and Qualifications:

Education and Professional Experience:

• Bachelor’s degree from an accredited institution and related experience in higher education administration or appropriate academic discipline,
• A minimum of one (1) year of college admission, academic advising, academic support services, or student success work including supervisory and leadership-level responsibilities.
• A valid driver’s license.

Preferred Education and Experience:

• Advanced degree in relevant academic field preferred.
• Increasingly responsible administrative experience in an advising leadership role in a directly related field (e.g., higher education administration, education, or counseling).

Necessary Knowledge, Skills, and Abilities:

• Knowledge of using formalized academic assessment of learning outcomes for program improvement and student success.
• Outstanding interpersonal, written, and verbal communication and problem-solving skills.
• Ability to work both independently as well as cooperatively in a team setting.
• Ability to manage multiple tasks and balance competing priorities.
• Ability to interact professionally and effectively with staff and all offices across campus to deliver high-quality customer service.

Tools and Equipment Used: Various instructional technologies including, but not limited to Google Suite, learning management systems such as Canvas, video conferencing, etc.

Physical Demands: 

While performing the duties of this job, the employee may occasionally be subject to a variety of outdoor conditions including heat, cold, and precipitation. The employee is required to be mobile and be able to communicate clearly and effectively with others.

Work Environment: 

While performing the duties of this job, the employee frequently works in office and classroom settings as well as educational facilities, including sports and entertainment venues, all of which may be indoor or outdoor. The employee will be required to travel to local high schools for check-in visits and CCP events, which may include evening and weekend commitments. The noise level in the work environment will range from quiet to moderately loud.