- Professional
- Optionales Büro in Arlington
OVERVIEW
We are seeking an experienced ServiceNow Developer specializing in the Customer Service Management (CSM) module, with a solid background in software development. The ideal candidate should have at least 3 years of experience in ServiceNow development and 5 years in software development. This role involves designing, developing, and implementing solutions on the ServiceNow platform to enhance customer service operations and streamline workflows.
ROLES AND RESPONSIBILITIES
- Design & Development:
- Customize and configure the ServiceNow CSM module to meet business requirements.
- Develop and implement custom applications and integrations within the ServiceNow platform.
- Design and configure workflows, business rules, UI policies, and client scripts.
- Implementation & Integration:
- Implement end-to-end ServiceNow CSM solutions, including case management, service management, and knowledge management.
- Integrate ServiceNow CSM with third-party applications and other ServiceNow modules.
- Collaboration & Stakeholder Engagement:
- Collaborate with business stakeholders to gather requirements and translate them into technical solutions.
- Work closely with ServiceNow architects, administrators, and other development teams to ensure cohesive solutions.
- Documentation & Compliance:
- Create and maintain technical documentation, including design specifications, test cases, and user guides.
- Ensure compliance with IT security policies and data privacy regulations.
MINIMUM QUALIFICATIONS
- Minimum 3 years of experience as a ServiceNow Developer, specifically with the Customer Service Management (CSM) module
- A total of 5 years of software development experience with strong programming skills.
- Proven track record of implementing ServiceNow solutions and customizing ServiceNow CSM functionalities.
- Strong knowledge of ServiceNow platform capabilities, including scripting (JavaScript), UI customization, and Service Portal configuration.
- Proficiency in ServiceNow development tools: Flow Designer, IntegrationHub, Scripted REST APIs, and Business Rules.
- Experience with web technologies such as HTML, CSS, JavaScript, and AngularJS.
- Knowledge of integrating ServiceNow with third-party systems using REST/SOAP APIs.
- Strong analytical and problem-solving abilities.
- Ability to work independently and in a team environment.
- Effective communication skills for stakeholder interactions.
EDUCATION AND CERTIFICATIONS
- Bachelor’s degree in computer science, Information Technology, or a related field
- ServiceNow Certified Systems Administrator (CSA)
PREFERRED QUALIFICATIONS
- ServiceNow Certified Application Developer
- ServiceNow Certified Implementation Specialist – CSM
- Experience with other ServiceNow modules (ITSM, ITOM, ITBM) is a plus.
- Familiarity with Agile development methodologies and tools (e.g., JIRA).
- Excellent communication and interpersonal skills.
SECURITY CLEARANCE
- Ability to obtain and maintain a Public Trust
iTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by applicable federal, state, or local laws.
iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of our employment process should email their request to [email protected]. Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.
