IT Support Specialist bei EPC POWER CORP.

Description

As an IT Support Specialist, you’ll provide primary technical support to end users, helping resolve hardware, software, and peripheral issues across a variety of systems. You’ll play a key role in ensuring the IT infrastructure runs smoothly, whether assisting users directly, troubleshooting technical problems, or maintaining system operations. 

This role involves a mix of Tier 1 and Tier 2 support and requires strong problem-solving skills, clear communication, and the ability to work independently and collaboratively. You’ll be working across multiple platforms including desktops, laptops, mobile devices, conferencing tools, and cloud services. 

Key Responsibilities 

• Provide front-line technical support to end users via phone, in-person, or remote tools. 
• Diagnose and troubleshoot hardware, software, and basic network related issues. 
• Install, configure, and maintain computer systems, applications, and peripherals. 
• Support user onboarding/offboarding, including workstation setup and account provisioning and de-provisioning. 
• Perform routine system checks to ensure uptime and performance. 
• Track and manage IT inventory; assist with making purchase requests for IT related items. 
• Coordinate hardware repairs and service requests with vendors as needed. 
• Document support requests and resolutions according to company standards. 
• Identify recurring issues and contribute to documentation and process improvements. 

Requirements

Education & Experience 

• Associate degree in Computer Science, Information Technology, or related field. 
• Minimum of 2 years in an IT support or help desk role, or an equivalent combination of education and experience. 

Technical Skills 

• Proficiency with Microsoft 365, Windows 10/11, and common desktop software. 
• Basic knowledge of Microsoft Azure AD, Google Workspace, and AWS is a plus. 
• Understanding of networking concepts and security best practices. 
• Experience with ticketing systems and remote support tools. 

Soft Skills 

• Strong analytical and problem-solving abilities. 
• Excellent communication and interpersonal skills. 
• Ability to prioritize tasks, work independently, and collaborate effectively in a team environment. 

Certifications (Preferred but not required) 

• CompTIA A+, Network+, Security+ 
• Microsoft 365 Certified: Modern Desktop Administrator Associate 

Why Join EPC Power? 

• Be part of a growing company at the forefront of clean energy innovation. 
• Work with a collaborative and supportive IT team. 
• Gain hands-on experience across a wide range of technologies. 
• Opportunities for professional development and certification support. 

Salary: $55,000 – $65,000