Donor Relations Manager bei EUGENE FAMILY YMCA

Donor Relations Manager

Job Title:  Donor Relations Manager     

Department:  Philanthropy  

Classification:  Full time, Exempt    

Job Grade:  11 

Reports to:   VP of Philanthropy  

    

Our Culture    

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day.  We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.    

    

Position Summary    

The Donor Relations Manager plays a vital role in advancing the Eugene Family YMCA’s philanthropic goals by managing a portfolio of mid-level donors and overseeing the annual giving program. This position bridges broad-based annual support and major gift development, cultivating meaningful relationships with individual donors, businesses, and community partners to deepen engagement and inspire increased giving. 

The Donor Relations Manager leads the planning, execution, and analysis of annual giving appeals, and personally manages a portfolio of approximately 150–250 mid-level donors through a strategic mix of personalized outreach, cultivation, solicitation, and stewardship. 

    

Essential Functions    

• Manage and grow a portfolio of approximately 150–250 mid-level donors, ensuring each donor receives personalized engagement and regular touchpoints. 

• Implement a structured stewardship plan that includes timely thank-yous, impact updates, and relationship-based solicitations. 

• Conduct proactive outreach via phone, email, mail, video, and in-person meetings, with a focus on donor retention, increased giving, and deepened engagement. 

• Segment (tier) donors based on giving level, capacity, and engagement to prioritize outreach and maximize results. 

• Partner with the VP of Philanthropy to regularly assess portfolio performance, identify high-potential donors, and move qualified donors into the major gifts pipeline. 

• Track all donor interactions, touchpoints, and moves management activity in DonorPerfect to maintain accurate records and inform strategy. 

• Lead the strategy, planning, and execution of the Y’s annual giving program, including spring and year-end appeals, email campaigns, and special giving initiatives. 

• Collaborate with the Marketing and Communications team to craft compelling donor-centered messaging and materials that align with brand and fundraising goals. 

• Oversee data segmentation, audience selection, and tracking of appeal performance to inform ongoing improvement. 

• Coordinate with staff and volunteers to ensure timely acknowledgments and consistent donor experience across all giving channels. 

• Identify and qualify new donor prospects for mid-level and major giving through annual giving responses, event participation, and community engagement. 

• Work collaboratively with the VP of Philanthropy, Major Gifts, and Donor Data staff to align mid-level strategy within the overall development plan. 

• Support events and experiences that engage mid-level donors and highlight program impact. 

• Serve as an ambassador of the Y at donor and community events, reinforcing our mission and deepening connections with supporters. 

• Analyze giving trends and key performance indicators (KPIs) related to donor retention, upgrade rates, and appeal performance. 

• Produce regular progress reports for internal leadership on portfolio activity and campaign outcomes. 

• Ensure all donors receive timely acknowledgment and stewardship communications that reflect their giving history and Y involvement. 

• Establishes functional development-related policies and makes tactical decisions, within overall strategic direction set by top management. 

• Creates previously unknown and original approaches to philanthropy initiatives, or significantly differentiates existing programs or services from the market or past operational practices. 

• Within 90 days of hire, complete all mandatory trainings.    

• Must maintain a current, valid Oregon driver’s license, a DMV driving record that meets YMCA standards, and evidence of insurability throughout entire term of employment.   

• Protect the organization’s value by maintaining confidentiality at all times. 

• Other duties as assigned. 

 

Minimum Qualifications 

• At least 2 years of formal training beyond high school (such as relevant professional certifications, continuing education courses, or relevant trainings).    

• At least 4-½  years of fundraising, donor relations, or nonprofit development experience. 

• Demonstrated success managing donor portfolios or annual campaigns. 

• Previous experience with CRM systems (DonorPerfect preferred) and donor segmentation strategy. 

 

Preferred Qualifications 

• Previous experience working at a YMCA. 

• Passion for the YMCA’s mission and commitment to strengthening community. 

• Bilingual in English/Spanish 

 

Professional Competencies 

• Strong communication, relationship management, and organizational skills. 

• Collaboration: Creates sustainable relationships within the Y and with other organizations in service to the community 

• Communication & Influence: Listens and expresses self effectively and in a way that engages, inspires, and builds commitment to the Y’s cause 

• Engaging Community: Builds bridges with others in the community to ensure the Y’s work is community-focused and welcoming of all, providing community benefit 

• Philanthropy: Secures resources and support to advance the Y’s work 

• Volunteerism: Engages volunteers and promotes social responsibility at all levels of the organization 

 

Work Environment & Physical Demands    

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   

• While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.    

• The employee must pay frequent, and precise, attention to pressing deadlines and details.    

• The employee frequently is required to sit and reach, and must be able to move around the work environment.     

• The employee must intermittently lift and/or move up to 25 pounds.      

• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.    

• The noise level in the work environment is usually moderate.     

    

Employee Benefits & Discounts   

• Careers | Eugene Family YMCA (eugeneymca.org)   

 

 

The Eugene Family YMCA is an Equal Employment Opportunity Employer.    

 

The Eugene Family YMCA is committed to creating an environment of mutual recognition where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. The Y believes that diversity, inclusion, and a sense of purpose and belonging in the workplace are critical to the achievement of our mission. We seek to recruit, develop, and retain the most talented people from a diverse candidate pool.   

 

If you need assistance or an accommodation due to a disability, you may complete the ADA Accommodation Request Form; or contact us at [email protected] or 541-686-9622, ext. 246.   

 

The Y: We're for youth development, healthy living, and social responsibility.   

 

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