Medical Phone Triage Coordinator bei Noble Community Clinics

Medical Phone Triage Coordinator

Location: Stevens Point or Wautoma, Wisconsin
Employment Type: Full-Time

About Us

At Noble Community Clinics, we are committed to providing exceptional, integrated care to our patients and the communities we serve. Guided by our mission and values, we create a supportive, collaborative environment where both patients and staff can thrive.

Position Summary

The Medical Phone Triage Coordinator plays a key role in ensuring high-quality patient care through phone-based clinical support, education, care coordination, and follow-up. This position requires excellent clinical judgment, strong communication and problem-solving skills, and a compassionate, patient-centered approach.

Key Responsibilities

• Assess patient phone calls and provide appropriate triage and intervention based on established guidelines, standards of care, and regulations.

• Perform RN triage duties, including patient education, follow-up on abnormal lab results, transitional care management, and handling phone messages outside the CMA/MA scope.

• Accurately document all patient interactions in the electronic medical record (EMR).

• Manage tracking systems to ensure compliance with medical policies, guidelines, and health maintenance standards.

• Participate in multidisciplinary teams to enhance patient outcomes and improve care processes.

• Provide excellent customer service and professionally diffuse challenging situations.

• Maintain confidentiality and comply with HIPAA standards in all interactions.

• Manage, track, and complete emergency room (ER) follow-ups as needed.

• Follow policies and procedures to resolve patient complaints and concerns.

Qualifications

• Current State of Wisconsin Registered Nurse (RN) License or Nurse Compact License required.

• 3–5 years of nursing experience preferred, ideally in an outpatient or family medicine setting.

• Supervisory experience with an interdisciplinary team preferred.

• Knowledge of quality improvement (QI) program implementation and maintenance preferred.

• Proficiency with Microsoft Office and Epic EMR required.

• Basic Life Support (BLS) Certification required.

Why Join Noble?

• Mission-driven organization where your voice and expertise make an impact.

• Supportive, team-based environment focused on patient-centered care.

• Culture of accountability, teamwork, and respect.

• Comprehensive Pay & Benefits, including:

  • 20 days of PTO (accrual begins your first day)

  • 401(k) with up to 5% company match

  • Medical, Dental, and Vision Insurance

  • Company-paid Short-Term Disability, Long-Term Disability, and Life Insurance

  • And more!

Be Noble. Be Part of Something Bigger.

Make a difference with every conversation.

Noble Community Clinics is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.