Customer Service Associate, Business Banking bei Rbs

Join us as a Customer Service Associate in Business Banking

• By providing a proactive and reactive service, you’ll help our business customers to meet their financial arrangements and goals

• We’ll look to you educate customers in the different ways they can bank and support them to choose the right service options which match their needs

• If you have a passion for delivering excellent customer service, this role could be a major stepping stone onto a rewarding career path

• You’ll be required to work in the office at least one day each week

What you'll do

As a Customer Service Associate in Business Banking, you’ll manage customer requests and queries in an accurate and timely manner. With excellent communication and rapport building skills, you’ll be able to identify the best service options for our customers.   

You’ll also be:

• Supporting our business objectives while telling customers about self-service options

• Participating in individual feedback sessions and performance conversations

• Seeking opportunities for continuous professional development

• Participating in team activities such as coaching less experienced colleagues

The skills you'll need

It’s important that you hold solid work experience within a customer service environment to help deliver outstanding customer service and have a working knowledge of the lending process. Through your strong interpersonal and communication skills, you’ll have the ability build valued relationships with a diverse range of people.

You’ll also need:

• Experience of providing products to meet our customer needs under the sales excellence framework

• Knowledge of business banking processes, products and services

• The ability to manage risks and follow regulatory, operational and control processes

• Good computer literacy, particularly with Microsoft Office including Excel and Word

Hours

Job Posting Closing Date: