Case Worker bei Indian River County Board of County Commissioners, FL

About the Department

Welcome, we are excited you are here. 

Take a peek at what our beautiful County has to offer -

Indian River County

The Human Services Division connects residents of Indian River County with critical support during times of financial hardship. Programs are designed to help eligible individuals and families maintain stability by providing assistance with essential needs such as rent, utilities, food, and prescriptions. The department also collaborates with local partners and community-based organizations that offer wraparound services to support the whole family, ensuring access to long-term resources that promote self-sufficiency, stability, and well-being.

Position Duties

1. Conducts in-person appointments to assess client needs, determine eligibility for Human Services Programs, and authorize assistance in accordance with established guidelines, policies, and funding criteria.

2. Issues vouchers for food and prescription assistance, paid for by the County, and coordinates with approved local providers to ensure prompt and accurate delivery.

3. Provides referrals to community partners for needs beyond County services, connecting clients to additional resources and wraparound support to ensure comprehensive care.

4. Supports the coordination and processing of reimbursement requests and funding documentation in collaboration with partner agencies.

5. Collaborates with partner agencies to strengthen relationships, identify available funding sources, and streamline service delivery to better support clients.

6. Maintains accurate and up-to-date client records, case notes, and supporting documentation in the department’s electronic case management system.

7. Participates in community outreach and engagement efforts to increase awareness of available services and promote access to resources.

8. Performs general administrative tasks such as data entry, reporting, answering phone calls, and office support duties.

9. Responds to urgent and emergent client needs and assists with special projects or emergency response efforts as assigned.

10. Performs other job-related duties as required.

(These essential job functions are not to be construed as a complete statement of all duties performed.  Employees will be required to perform other job-related duties as required.) 

Minimum Qualifications

Education and Experience:

• High school diploma or GED required.
• Associate’s degree in Human Services, Social Work, or a related field preferred.
• Two (2) years of experience in case management, social services, or a related field, or an equivalent combination of education and experience.

Licenses, Certifications or Registrations:

• None.

Knowledge, Abilities and Skills:

• Knowledge of local assistance programs and eligibility criteria.
• Familiarity with community-based resources and wraparound service models.
• Strong communication, empathy, and problem-solving skills.
• Ability to manage sensitive client information while maintaining confidentiality and professionalism.
• Skill in maintaining organized records, meeting deadlines, and working independently.
• Proficiency in Microsoft Office and HMIS System

Other Qualifications

ENVIRONMENTAL CONDITIONS:

Work is performed inside in an office environment.

This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills, or working conditions associated with the position.  While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add, or remove duties and assign other duties as necessary.  This job description does not constitute a written or implied contract of employment.

JOB DESCRIPTION / ADA ACKNOWLEDGEMENT

ATTESTATION 

I understand that a qualified employee or applicant with a disability may be afforded a reasonable accommodation to perform the essential job functions of a position in compliance with the Americans with Disabilities Act.

I have read the job description for the above position and understand the job duties, requirements, and responsibilities for the position. I attest that I am able to perform the essential functions as outlined in the job description either with or without accommodation. I understand that if I require accommodation, I will contact the Human Resources Department to request accommodation.

If I have any questions about the job duties described in the above job description, I should discuss them with my immediate supervisor or a member of the Human Resources staff.

I have discussed any questions I may have had about this job description prior to signing this 
 form.

__________________________                                            ______________________

Employees Signature                                                                 Date

__________________________                                            ______________________

Employees Name (Please Print)                                                 Employee Number