Market Director of Operations bei Washington Radiology
Washington Radiology · Washington, Vereinigte Staaten Von Amerika · Onsite
- Senior
- Optionales Büro in Washington
Director of Operations
Looking to elevate your career? Join us!
Work Location: Washington D.C. - position requires travel.
Work Hours: Primarily Monday - Friday, 8am - 5pm
Department Highlights:
- Opportunities for career development and growth within the organization.
- Exposure to a growing and fast paced environment.
- Ability to work in a highly collaborative work environment across multiple functional areas.
Here is what you will need:
- 5 years of previous healthcare industry experience required.
- Previous hospital leadership experience is preferred.
- 2 years of supervisory experience preferred.
- 2 years of multisite management preferred.
- Current ARRT certification preferred.
- Current non-restricted licensure in the state of work location preferred.
- Knowledge of database software and RIS software, SECTRA preferred.
- Proficient in Microsoft Office Suite.
- Ability to present information and financials to executive level partners.
A Day in the Life of a Director of Operations:
- Provide services and support for the following areas:
- Effectively handles patient complaints and escalates as appropriate, as evidenced by patient survey scores.
- Develops and/or manages procedures and systems to respond to issues, brings them to successful resolution; follows up to ensure efficacy of the problem management process.
- Ensures MQSA compliance as it relates to tracking, QA/QC and credentials by reviewing required record keeping at each regions center.
- Ensures compliance with all policies and procedures Facility management.
- Resource for escalation of all lease and vendor issues.
- Identifies opportunities for consolidation and / or cost savings within region.
- Liaison between Solis and property management companies.
- Absorbs Center duties for centers in the region that do not have an assigned.
- Organizes electronic communications and maintains documents for easy and efficient retrieval.
- Ensures execution of repeatable model playbook across lines, including quality measures.
- Participates and monitors continuous improvement efforts with region.
- Ensures that centers are utilizing all available resources from the home office and the contact center.
- Mentors and develops Center Operations Directors and future leaders for the region.
- Oversee human resource management function at the center, ensuring compliance with employment laws, company policies, guidelines, and procedures.
- Sends critical documentation (EEO charges, garnishments, legal documents) to HR within 24 hours of receipt and follows up accordingly.
- Creates and maintains frequent and open communication and positive relationships with team members as evidenced by surveys and turnover.
- Responsible for decisions relating to hiring, disciplinary actions, grievance discussions, coaching, development and recommendations of actions and decisions applicable for center staff.
- Conducts and supervises orientation and training for center team members covering the Solis Way, Promise Book, and Playbook.
- Collaborates with account executive and clinical leadership to develop and present the monthly business reviews.
- Fiscally responsible for labor budget, supplies budget, revenue targets, profitability targets, patient care goals, turnaround times and cost for procedures.
- Analyzes regional business and develops short and long term plans for revenue growth (including capital investments) and ensures ROI is achieved.
- Evaluates and provides feedback on new opportunities including relocation, acquisitions, and renovations.
- Point person for the operational issues or concerns for all referring physicians.
- Understanding of the competitive environment, including marketplace, industry competition, and regulatory environment to ensure Solis is competitive in the marketplace.
- Builds positive, professional relationships with members of the community.
- Creates an environment that fosters collaboration and professionalism within the region.
- Uses reward and recognition fairly to motivate and inspire.
- Creates an environment that fosters and supports the Promise Book.
Why Washington Radiology?
- A Great Place to Work for the fourth year in a row!
- Offer competitive benefits such as Medical, Dental, Vision, 401k, PTO, Paid Holidays, Backup Child/Adult Care as well as other unique benefits.
- Salary: $130k - $155k, commensurate with experience
