Caseworker 2 (IRES) - Info & Referral/Emergency Services (PT) (2 Vacancies) bei Northampton County, PA

About the Department

This position is part-time, approximately 20 hours per week, and hours vary (after hours).

In order to be considered for this position, applicants must successfully submit a completed application prior to the posting deadline. Applications submitted with incomplete or missing education and/or work experience sections will be considered incomplete and disqualified from consideration. The attachment of a resume to the application does not fulfill this requirement and will not prevent incomplete applications from being rejected.

Please answer any supplemental questions truthfully and completely. Use the employment history section of your application to substantiate your answers to supplemental questions.

Once the posting closes, all applications will be reviewed. The information provided on the application will be utilized to determine whether or not each applicant meets the minimum requirements for this position. Please read the Minimum Requirements thoroughly and then demonstrate that you meet these requirements on your application. Applicants who do not meet the minimum requirements will not be considered for the position.

Qualified, eligible applicants will move on to the next step, an Education and Experience Review, in which points will be assigned to each applicant’s education and relevant work experience provided on their application.

We encourage all applicants to share a comprehensive, concise history of their education, certification, licensing, and employment on their employment application so that we are able to accurately assess their experience.   Eligible candidates will be ranked on an Eligibility List based on their total score on the Education and Experience Review.

For questions regarding this posting, please contact County of Northampton Human Resources at [email protected] or 610-829-6366.

Equal Employment Opportunities – It is the policy of Northampton County to provide equal employment opportunities (EEO) to all persons regardless of race, color, national origin, religion, sexual orientation, marital status, sex, gender identity, gender expression, age, genetic information, disability, or any other status protected by the Pennsylvania Human Relations Act, Title VII of the Civil Rights Act of 1964, the Age Discrimination in Employment Act (ADEA), and the Americans with Disabilities Act (ADA) and any other state, federal, or local law.

Position Duties

GENERAL PURPOSE
The Caseworker 2 – IRES position is a part-time professional casework position within the Information & Referral Emergency Services (IRES) division, a 24-hour emergency services unit designed to provide immediate response to life crisis situations for residents of Northampton County. The primary role of this position is to provide mental health crisis services to “adults, adolescents, children, and their families who exhibit an acute problem of disturbed thought, behavior, mood, or social relationships. Service is also provided to callers who represent or seek assistance for individuals who are exhibiting these behaviors.” 

SUPERVISION RECEIVED
This position reports directly to the County Casework Supervisor or Administrator.

SUPERVISION EXERCISED
This position does not exercise supervision over other functions.

ESSENTIAL DUTIES OF THE POSITION
Gather necessary information, explore the presenting problem, alleviate the immediate crisis through telephone counseling or site counseling as necessary, and provide linkage to additional services for on-going treatment. 

Screen incoming calls, provide appropriate telephone counseling, consultation, and referral to the above-named populations.

Provide on-site crisis intervention, assessment, counseling, referral, and follow up to the above-named population.

Document and report on the process and outcome of crisis interventions through the use of standard reporting forms.

Delegate involuntary commitments.

Secure necessary insurance information.

Maintain continuity of client care through supervisory consultation, review of alerts from prior shifts, and attendance at case conferences.

Serve by phone in a consultative and collaborative role with community personnel who are also involved in the provision of emergency services such as: emergency room physicians, nurses, police officers, ambulance crew members, staff of other community agencies and Human Services treatment staff.

Attend staff meetings and training programs for professional enhancement.

Maintain client confidentiality at all times.

Screen calls coming into the agency after hours telephone lines for referral to the appropriate on call worker.

*An employee assigned to this title shall perform a majority, but may not perform all, of the duties listed in this job description. Conversely, minor level duties performed on the job may not be listed. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

REQUIRED MINIMUM QUALIFICATIONS

EDUCATION & EXPERIENCE – Six months of experience as a County Caseworker 1; OR

Successful completion of the County Social Casework Intern program; OR

A bachelor's degree with a social welfare major; OR

A bachelor's degree which includes or is supplemented by 12 college credits in sociology, social welfare, psychology, gerontology, criminal justice, or other related social sciences and one year of - professional social casework experience in a public or private social services agency; OR

Any equivalent combination of experience and training which includes 12 college credits in sociology, social welfare, psychology, gerontology, criminal justice, or other related social sciences.

Employee assigned to this title will be required to possess and maintain a valid and current motor vehicle operator’s license. Must have an acceptable driving record. Personal vehicle required for County business, employee is eligible for mileage reimbursement.

KNOWLEDGE, SKILLS, AND ABILITIES  
Knowledge of current social case management principles, techniques and methods.

Knowledge of the basic principles and methods of program interpretation and community organization.

Knowledge of current social, economic, and health problems and their impact on the growth and development of people.

Knowledge of individual and group development and behavior and ways of working effectively with adults and children who have social, economic, emotional, or health problems.

Knowledge of social welfare policy and law as they relate to agency function and purpose and societal structures.

Ability to work effectively with people and aid them to grow in the constructive use of their potential in adjusting to their specific problems.

Ability to understand and accept the needs and rights of others and to work with adults and children who are physically challenged, mentally disabled, emotionally troubled, and economically disadvantaged.

Ability to learn, interpret, and apply relevant laws, regulations, and policies governing agency services.

Ability to learn how to conduct individual and family interviews and to use them to identify individual and family problems.

Ability to establish and maintain effective working relationships with clients, their families, other staff, outside agencies, and institutions, and the general public.

Ability to plan and organize work, prepare adequate records and reports, set priorities, and learn to maintain a caseload in an effective and timely manner.

Ability to plan, organize, and direct the work of others.

Ability to clearly express ideas verbally and in writing.

Ability to maintain confidentiality at all times.

Ability to read, write, speak, understand and communicate in English to perform the duties of this position.

TOOLS AND EQUIPMENT
Telephone, personal computer (including word processing and spreadsheet software), calculator, writing implements, fax machine, copy machine, and paper shredder.

PHYSICAL DEMANDS
While performing the duties of this job, the employee is frequently required to walk, sit, talk or hear.  

The employee must occasionally lift and/or move up to 25 pounds.  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The noise level in the office is moderately quiet. Employee may also work in other environments such as schools, private homes, etc. These work environments may range from quiet to loud.

SELECTION GUIDELINES
Formal application, rating of education and experience, interview, and reference check as well as job related tests may be required. 

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

FLSA STATUS:      FLSA NON-EXEMPT (ELIGIBLE FOR OVERTIME)

DESIGNATION:    CAREER SERVICE 

PAY GRADE:         PS/GR35

UNION STATUS:  PSSU

Created October 2025

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