E-Commerce Assistant bei Comme des Garcons

Description

Role Overview:
In partnership with the E-Commerce team, support the success and growth across all E-Commerce touchpoints – DSMNY ESHOP, CDG ESHOP, and Farfetch. Take ownership of customer service and provide a consistent, positive customer experience.

Key Responsibilities 

• Provide excellent customer service for all E-Commerce platforms
• Responsible for all email and phone communication at customer service touchpoints
• General website maintenance, including visual merchandising on the site, identifying no-stocks, and refreshing category pages
• Coordinate with the warehouse on incoming/outgoing logistics
• Partner with the E-Commerce team on weekly product launches
• Partner with the store Concierge team to ensure consistent customer service message

Key Deliverables:

• Exceptional customer service
• Logistics management
• Provide customer support and service; always ensure the very best customer experience
• Work closely with the warehouse to ensure all incoming and outgoing product is handled and processed accurately and timely
• Assist in E-Commerce product launches, adhering to launch schedule and brand expectations

Attitude:

• A highly motivated individual with a strong sense of ownership and responsibility and the ability to converse with all levels both internally and externally
• Must be energetic and self-motivated. Willing to do whatever is required to get the job done
• Decisive, structured, and organized, with a keen eye for detail
• Performs as a team-player

Key Skills:

• Excellent communication skills
• Proficient in Microsoft Office suite, specifically Microsoft Excel
• Fluent in English, additional language skills a plus
• General knowledge of Adobe Photoshop a plus

Qualifications