Field Service Technician bei Inline Filling Systems Inc

Description

Inline Filling Systems (IFS), located in Palmetto, FL, is looking to add a Field Service Technician to the growing team. In this role, you would be a critical face of our company, responsible for the successful installation, maintenance, and training of our advanced liquid filling and depositing equipment, traveling frequently to our customers’ facilities nationwide.

At IFS, we don't just build machines; we create world-class, application-specific, and robust systems for our customers across major industries. We're all about purposeful innovation – eliminating complexity and providing superior technology that enhances the customer experience. Our team uses engineering excellence and operational expertise to create truly first-in-class products.

Key Responsibilities:

This role requires a blend of hands-on expertise in the field and critical technical support from the factory. 

Field Service & Customer Engagement (approx. 60%-75% Travel)

· Installation & Commissioning: Travel to customer locations (including Manufacturing, Chemical, Food, Health & Beauty, and Distilleries) to assemble, install, and successfully commission new machinery.

· Expert Troubleshooting & Repair: Perform preventative maintenance, diagnostics, and complex electro-mechanical repairs on existing equipment to quickly restore full operation.

· Training & Consultation: Conduct comprehensive, hands-on training for customer staff on machine operation, maintenance, and basic troubleshooting, acting as a technical consultant to optimize their filling process.

· Service Management: Manage the entire service call, including direct customer relations, working independently to ensure projects are completed efficiently and on schedule.

Factory & Remote Support (approx. 25%-40% Time)

• Quality Assurance: Execute final testing and inspection of new equipment in our facility prior to shipping to ensure it meets our Engineering Excellence standards.
• Remote Technical Support: Provide professional and effective technical support via phone/email, quickly diagnosing issues, and de-escalating difficult customer situations.
• Administrative Follow-Through: Maintain meticulous records of service, repair, and parts usage, ensuring clear written and verbal communication with all stakeholders.

What We Value

We're a devoted team committed to making a positive impact on our customers and in our community. In this role, we look for individuals who embody these core values: 

· Leadership in Service: You take ownership of the customer experience, providing technical solutions and exceptional care for our customers and stakeholders above all else. You know how to guide a customer and manage the job on site.

· Engineering Excellence: You bring deep expertise to every installation and repair, collaborating with factory personnel to deliver and maintain first-in-class products.

· Purposeful Innovation: You are a natural problem solver who can "think outside the box" quickly, determining the most streamlined path forward to eliminate complexity and provide a superior resolution for the customer.

What You'll Bring

Required Skills & Abilities:

· Exceptional analytical and problem-solving skills.

· Strong mechanical and technical aptitude.

· Proficiency in CAD software, specifically AutoCAD (2018) and Inventor (2022), including Vault experience.

· Excellent written and verbal communication skills.

· Outstanding organizational skills and meticulous attention to detail.

· Ability to work closely with internal departments and external vendors

· Work independently under limited supervision

Education & Experience:

· Required: High School Diploma or equivalent.

·  Preferred: We highly value specialized technical education, such as an associate’s degree in engineering (e.g., Mechanical, Electrical, Industrial) or equivalent certification.

Relevant Military technical training/certification also considered a strong equivalent substitute for an associate’s degree.

· Related experience in mechanical design, within industrial automation or packaging machinery.

· Demonstrated experience with pneumatic and servo motion control systems.

· Experience in fluid dynamics is a plus.

· Valid driver’s license required.

Physical Requirements:

· Ability to sit and stand for prolonged periods during training and at a desk working on a computer.

· Ability to lift 25 pounds occasionally.

· Ability to access and inspect all areas of machinery.

The above job description is general, and management may assign other duties

Why Join IFS?

We offer a dynamic and supportive work environment where your contributions are highly valued. At Inline Filling Systems, you'll have the opportunity to work on exciting projects and make a tangible impact on our success.

Benefits:

· 401(k) with company matching

· Dental Insurance

· Employee Assistance Program

· Flexible Schedule

· Health Insurance

· Health Savings Account w/Employer Contribution

· Flexible Spending Account w/Employer Contribution

· Company Paid Life Insurance

· Company Paid Disability Insurance

· Paid Time Off

· Vision Insurance

Employment Information

Inline Filling Systems is an equal opportunity employer committed to diversity and inclusion. We believe in providing a fair and equitable employment environment for all individuals. All employees are responsible for upholding our commitment to equal opportunity and diversity. We prohibit discrimination based on race, color, creed, religion, national origin, ancestry, age, disability, sex, sexual orientation, and any other status protected by applicable federal or Florida state law. 

Inline Filling Systems is a division of the Middleby Corporation.