Sr. Systems Engineer bei Arrow International, Inc.

Description

Arrow International is the world's largest manufacturer and supplier of charitable gaming products and solutions. We produce and distribute a wide array of products including consumables (pull tab tickets, bingo paper and ink, etc.) as well as world class, state-of-the-art, electronic gaming products. Our products are sold, installed, and operated in numerous social and gaming venues around the world. We continue to grow at a record pace and offer this exciting career opportunity to join our team where we are focused on attracting and engaging exceptional talent, empowering colleagues to achieve fulfilling careers, and creating fun and engaging products that are second to none for our customers.

Position Summary

The Senior Systems Engineer plays a key role in ensuring the performance, reliability, and security of E-Gaming IT infrastructure. This position leads monitoring, maintenance, and optimization efforts across network and server environments, provides Tier 3 support, and contributes to strategic IT initiatives. The ideal candidate combines deep technical expertise and problem-solving skills to drive operational excellence. 

Key Responsibilities

Infrastructure Monitoring & Incident Response

· Monitor network, server, and storage systems for performance, availability, and security.

· Respond to escalated alerts and incidents; perform root cause analysis and implement long-term solutions.

· Maintain system integrity through proactive monitoring and patching.

Infrastructure Maintenance

• Conduct software upgrades, hardware replacements, and lifecycle management.
• Manage backups, disaster recovery plans, and restore procedures.
• ·Ensure compliance with security protocols and implement mitigation strategies.
• Image Creation, Management, and Maintenance
• Configure a reference computer with the desired OS, software, drivers, settings, and customizations, then capture into a single image file.
• Upload images to an image repository or a network share, making them accessible for deployment to multiple computers, clean up and maintain image versions in the repository.
• Create automated deployment USBs, that can be distributed to different departments needing to load images.

Technical Leadership

• Mentor and guide Systems team members and junior staff.
• Develop and maintain technical documentation including runbooks, SOPs, and network diagrams.
• Lead or support IT infrastructure projects and process improvements.

Collaboration & Support

• Work closely with cross-functional IT teams, vendors, and stakeholders.
• Provide Tier 2/3 support for applications, platforms, and infrastructure.
• Participate in planning and execution of internal IT initiatives.

Requirements

Experience and Education

• A degree in computer science, or related field (or equivalent experience).
• Minimum 5 years in network/system engineering role.
• Strong knowledge of server hardware (Dell, HP, UCS), virtualization (VMware, Hyper-v, VDI), and enterprise storage.
• Experience with networking protocols (TCP/IP, BGP, OSPF), firewalls, routers, and switches.
• Experience with scripting and automation tools.
• Excellent troubleshooting, communication, and problem-solving skills.
• Proficiency using RMM tools and ticketing systems.
• Ability to work flexible hours

Preferred

• Previous Experience working in a NOC
• Experience with cloud computing, networking and hybrid infrastructure environments. (Azure, AWS)
• Experience with Cisco Meraki networking stack
• Experience with supporting high compliance environments
• Familiarity with ITIL practices and service management tools.
• Experience in project work and cross-departmental collaboration.

PHYSICAL DEMANDS/WORKING CONDITIONS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus.
• The noise level in the work environment is low.
• May be required to sit for long and/or extended periods of time.