Restaurant Manager bei Little America Hotel

ABOUT THE ROLE

The Coffee Shop Restaurant Manager is a pivotal leadership position responsible for driving operational excellence, financial performance, and guest satisfaction in one of Little America Hotel's signature dining venues. Reporting directly to the Director of Food & Beverage, this hands-on leader oversees all aspects of daily operations while fostering a culture of accountability, hospitality, and continuous improvement. This role requires a strategic thinker who can balance the demands of high-volume service with exceptional guest experience delivery.

KEY RESPONSIBILITIES

Operational Leadership

• Direct all front-of-house operations to ensure seamless service execution, maintaining Little America's standards for warmth, efficiency, and professionalism
• Implement and maintain operational systems that optimize workflow, guest satisfaction, and team performance during peak and off-peak periods
• Partner with the Culinary team to refine menu offerings, manage service flow, and ensure consistency in food quality and presentation

Financial Performance & Cost Management

• Driver of revenue growth while managing labor, cost of goods, and controllable expenses to meet or exceed budget targets
• Analyze daily, weekly, and monthly financial reports to identify trends, opportunities, and areas requiring corrective action
• Build and manage labor schedules that balance guest service needs with budgetary constraints, maximizing productivity and controlling overtime

Team Development & Culture

• Recruit, onboard, train, and develop a high-performing team committed to delivering memorable guest experiences
• Foster a positive, inclusive work environment that promotes collaboration, accountability, and professional growth
• Conduct regular performance evaluations, provide coaching and mentorship, and address performance issues promptly and professionally
• Lead pre-shift meetings to ensure team alignment on daily priorities, menu knowledge, and service standards

Guest Experience Excellence

• Maintain visible presence on the floor during service to ensure guest needs are anticipated and exceeded
• Respond to guest feedback with urgency and professionalism, resolving concerns on the spot and implementing systemic improvements
• Leverage guest satisfaction data and NPS feedback to identify service gaps and drive actionable improvement initiatives

Compliance & Safety

• Ensure full compliance with health department regulations, food safety protocols, and liquor licensing requirements
• Maintain proper certifications for the team and ensure all safety, sanitation, and emergency procedures are followed rigorously

QUALIFICATIONS

• 3–5 years of progressive leadership experience in high-volume restaurant or hotel food & beverage operations
• Proven track record of managing financial performance, including P&L responsibility, budgeting, and cost control
• Demonstrated ability to lead, motivate, and develop teams in fast-paced, guest-focused environments
• Strong analytical skills with the ability to interpret data and translate insights into action
• Excellent communication, organizational, and problem-solving abilities
• Proficiency with POS systems (preferably Micros or similar) and Microsoft Office Suite
• ServSafe Manager and alcohol service certifications preferred (or willingness to obtain upon hire)
• Flexible availability, including early mornings, evenings, weekends, and holidays

PHYSICAL REQUIREMENTS

• Ability to stand, walk, and remain on feet for extended periods (8+ hours)
• Frequent bending, reaching, lifting, and carrying items up to 30 lbs
• Comfortable working in a dynamic environment with varying noise levels and temperatures