Operations Associate bei Broadridge

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge is growing! We’re seeking an Associate Operations professional (2–3 years of experience) to support high-volume, transaction-oriented processes within contractual and quality guidelines. You will execute and coordinate operational activities across data processing, document production, tabulation, accounting support, and mailings to meet defined SLAs/KPIs.

Responsibilities

• Execute daily operational workflows: data processing, file review, tabulation, document verification/production, accounting support, and mail preparation.
• Interpret client requirements and standard operating procedures to set up jobs accurately and on time.
• Monitor queues and throughput; perform quality checks and reconcile outputs to ensure accuracy and compliance.
• Maintain job trackers, status reports, and production logs; escalate issues according to guidelines.
• Collaborate with cross-functional teams (e.g., programming, print/mail, client service) to resolve routine issues and meet deadlines.
• Identify and suggest process improvements to enhance efficiency and quality.

Minimum qualifications

• 2–3 years of experience in operations or back-office processing in a high-volume, deadline-driven environment.
• Proficiency with Microsoft Excel, Word, and PowerPoint; strong attention to detail and data accuracy.
• Ability to follow established procedures, analyze straightforward issues, and escalate appropriately.
• Effective written and verbal communication skills.

Preferred qualifications

• Bachelor’s degree in Business, Operations, Information Systems, or related field (or equivalent experience).
• Experience in financial services, insurance, or mutual funds.
• Familiarity with SLAs/KPIs, basic reconciliations, and production controls.
• Exposure to data tools (e.g., SQL, Access) is a plus.

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.

Use of AI in Hiring 

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.

US applicants: Click here to view the EEOC "Know Your Rights" poster.

Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws. 

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to [email protected].