Homeoffice Associate Quality Assurance (QA) Specialist - Remote bei Medtronic
Medtronic · Minneapolis, Vereinigte Staaten Von Amerika · Remote
- Professional
At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the Life
This job role is focused on providing world class customer finance quality assurance support to both internal business partners and external customers regarding invoice and order discrepancies. This includes working within a cross-functional team to accurately research, analyze and process credits, debits and price override requests. In addition, this role will provide a high level of professional support and partnership with key stakeholders, completing frequent data analysis and trending while proactively identifying issues in an effort to reduce discrepancies and increase customer satisfaction.A Day in the Life:
- Manage and process regional pricing discrepancies while ensuring exceptional quality and service level agreements are consistently met
- Proactively identify root cause, trends, issues, barriers and knowledge gaps through analytics
- Assist with the research, preparation and presentation of quarterly business reviews and revenue recognition activities
- Develop rapport with customers and business partners to provide a high-quality world-class experience
- Understand and utilize proper coding and professional documentation to ensure accurate reporting
- Active participation in process improvement initiatives, taking cross-functional and standardized work into consideration to better serve the customer and/or improve productivity
- Understand and adhere to FDA regulations, SOX compliance and department standard operating procedures
- Demonstrate a high level of order/issue ownership which includes: understanding, guiding and fully completing the request
- Align objectives/goals with the organization’s strategic direction; ensuring operational efficiency, consistency within compliance guidelines; understanding customer needs and implementing processes that continuously meet or exceed expectations
- Assist in Medtronic objectives to decrease days sales outstanding (DSO) and discrepancy or exception orders
- Collaboration with the Customer Finance Quality Assurance team in our SSC.
Must Have: Minimum Requirements
- Requires High School Diploma or equivalent with 2+ years of Medtronic Customer Service experience or other Contact Center experience (OR an associate’s degree with 1+ year(s) experience OR a bachelor’s degree).
Nice to Have:
- Knowledge of Customer Care processes and techniques
- Systems knowledge: SAP (including RADAR and FSCM experience), Excel, PowerPoint, Word
- This exciting opportunity requires you to work a flexible schedule as the business dictates
- 3+ years proven customer service and/or contact center experience
- Credit mentor experience
- Proficient with credit processing, invoicing, pricing, contracts, etc.
- Business Objects knowledge
- Demonstrated high critical thinking, conflict resolution, and independent working skills
- Demonstrated high ability to communicate effectively (written and verbal) with customers/patients/business partners to answer questions and to resolve issues according to department protocols and requirements
- Demonstrated high ability to collaborate within a changing team environment
- Proven ability to produce consistent, detail oriented, quality work
- Experience working with technical information
- Experience working in medical device or healthcare industry
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).
The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).
Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.
Further details are available at the link below:
Medtronic benefits and compensation plans
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here.
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
