Campus Patrol Officer bei Cardiff University

Campus Patrol Officer

We are looking for enthusiastic, positive, and reliable individuals to join our Campus Patrol team to contribute to the delivery of our highly customer centric Security Operations service.

The successful candidate will join one of four Security shifts and undertake a critical role in providing a safe and secure University environment in which to study, work and live.  Our Campus Patrol Officers are key to keeping the whole university community safe and secure by preventing / reducing crime, anti-social behaviour and managing risks to people, buildings, and equipment 24 hours a day, 365 days of the year.  This will include administering first aid as required (Level 3 First Aid at Work training plus regularly fresher training will be provided).

You will work 12-hour shifts, with a rotating shift pattern of two day shifts (07.00 – 19.00), followed by two night shifts (19.00 – 07.00), followed by four day’s rest.  This will include weekends, university closure days, and bank holidays.

The post is full-time, open-ended and available immediately.

Starting salary:  £35,348.88 per annum

Breakdown:
Basic Pay (spine point 13) = £25,249
Shift Allowance (17.5%) = £4,4185
Contracted Additional Hours = £5771.38

Cardiff University offers many excellent benefits, including generous annual leave (378 hours per annum), local pension scheme, a cycle to work and travel ticket loan scheme plus annual increments within the pay scale.

Date advert posted: Friday, 24 October 2025

Closing date: Saturday, 24 October 2026

Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds.  We therefore welcome applicants from all sections of the community regardless of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age.  In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.

Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English.

HOW WE WILL SUPPORT YOU IN PERFORMING THIS ROLE
There are some things that you must have before you can start this role (see “essential criteria” below), but other things can be developed either through training, or just by general on-the-job experience.  We want to support and develop you once you have started in the role using a combination of the following to get the best out of you:

1. Regular one-to-ones with your supervisor
2. An experienced and supportive team around you
3. Supporting you through job-relevant training and development that you may require, as identified by your team leader and a clearly defined training matrix
4. A mentoring scheme
5. A voluntary wellbeing check

WHAT YOU WILL NEED TO BE ABLE TO PERFORM THIS ROLE
There are usually certain skills, qualifications, or experiences that any employee should have before they can be considered for a role.  Some of these will be essential and you would not be able to perform the role without them, but some are desirable.  It is these essential and desirable criteria that the recruiting manager will be looking for when they assess your application.  You should do your best to show how you meet all these essential criteria, plus the desirable criteria if you are able to.

FUNCTIONS AND RESPONSIBILITIES
Main Duties

• Keeping the University community safe and secure by dealing with and reporting problems, responding to calls for assistance and liaising with and / or supporting emergency services as required
• Providing a high visibility presence to reassure students, staff & visitors and deal with any inappropriate behaviour
• Supporting and assisting students in crisis by signposting them to professional support e.g. Student Support Services
• Displaying a positive, professional image and rapport:
  • with students living in university residences and residents in the community to assist in maintaining harmonious living
  • with staff and visitors to the University to assist in ensuring that their needs are met, and the best possible customer service provided
• Maintaining the security & integrity of CU buildings and their contents and where required challenge any unauthorised personnel
• Communicating with colleagues via radio and security app technology
• Operating body worn cameras as required to record events / incidents for use as evidence if required
• When working in the University’s central control room (which you will be doing on a rotational basis), monitoring CCTV and alarm recording systems and triggering the required response with colleagues out on patrol
• Assisting with traffic control as required (e.g. when students move into Halls of Residence at the beginning of each semester)
• Reporting and recording incidents, including fire and intruder alarm activations, escalating to your team leader as required
• Attending and resolving student lockouts in residences
• Dealing with instances of drugs and alcohol abuse bringing such cases to the attention of your team leader
• Undertaking ‘mobile patrol’ duties with will involve driving one of our patrol vehicles.
• Dealing with maintenance faults found within university buildings by reporting to our Estates Team or on-call contractors (out of hours) and if appropriate, take preventative action to reduce further damage and ensure the safety of our people.

• Administering first aid as required (Level 3 First Aid at Work training plus regularly fresher training will be provided).
• The above is not an exhaustive list of duties, therefore you will be required to perform other duties as instructed by your team leader which are consistent with the purpose of the role and its grade

Job Description continued in additional Information

26,093

Grade 3

25,249

Estates

Operational Services

To start your Supporting Statement, simply copy and paste the next section into a separate document, writing your evidence at each point where it says “evidence”.  Save the document with the title [YOUR NAME – BR NUMBER – JOB TITLE) and attach it to your application on the system.

Essential Criteria

1. You will be dealing with people in difficult situations, and it is therefore essential that you have the ability to communicate with people promptly, effectively, and courteously; mainly face-to-face, but sometimes over the phone or by email adapting your language and style of communication depending on who you are communicating with.

EVIDENCE: (tell us, with examples, how you meet this criterion)
[Assessment method: Supporting Statement and at interview]

2. You will be able to work to deadlines without close supervision

EVIDENCE: (tell us, with examples, how you meet this criterion)
[Assessment method: Supporting Statement and at interview]

3. You will work well with your team, helping them out and knowing how to give advice, guidance and feedback (to colleagues and members of the public) in a professional way

EVIDENCE: (tell us, with examples, how you meet this criterion)
[Assessment method: Supporting Statement and at interview]

4. You will have to be calm under pressure as people will seek reassurance and guidance from you in different and often complex situations, including being able to solve a wide variety of problems by finding and proposing the most practical solution

EVIDENCE: (tell us, with examples, how you meet this criterion)
[Assessment method: Supporting Statement and at interview]

5. The job can be physically, mentally and emotionally demanding, but you will be able to make a real difference to people’s experiences on campus.  We will support you in several ways, but you will require a suitable level of resilience that allows you to carry out the role’s purpose effectively

EVIDENCE: (not required for personal statement)
[Assessment method: Observation and supportive discussions during first year of employment]

6. A full Group B manual driving licence as you will be required to drive a security vehicle as part of this role

EVIDENCE: (tell us about your driving experience and confirm that you hold the required licence.  Include detail on how long you have held your license and details of any current penalty points / restrictions)
[Assessment method: Supporting Statement and at interview]

7. Basic IT skills such as using the internet to search for information, writing and responding to emails, writing and saving basic documents using Microsoft Word, data entry with Microsoft Excel and using computerised systems to record information.

EVIDENCE: (tell us, with examples, how you meet this criteria)
[Assessment method: Supporting Statement and at interview]

Desirable Criteria

1. You may have worked in a security role before in a different organisation, possibly even at another university (or school or college). Although a full induction to the role and university will be provided, any previous security experience you can tell us about which is similar would be advantageous for your application.

EVIDENCE: (tell us, with examples, how you meet this criteria)
[Assessment method: Supporting Statement and at interview]

2. Ability to speak / understand Welsh or willingness to learn

EVIDENCE: (tell us, with examples, how you meet this criteria)
[Assessment method: Supporting Statement and at interview]

3. Ability to speak / understand a language other than English or Welsh

EVIDENCE: (tell us, with examples, how you meet this criteria)
[Assessment method: Supporting Statement and at interview]

4. Level 3 First Aid at Work

EVIDENCE: (tell us, with examples, how you meet this criteria)
[Assessment method: Supporting Statement and at interview]