Front Office Manager bei Grand Hyatt Denver
Grand Hyatt Denver · Denver, Vereinigte Staaten Von Amerika · Onsite
- Professional
- Optionales Büro in Denver
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.
The Front Office Manager at the Grand Hyatt Denver is responsible for all duties of the front desk operation which includes: staff training, inter-department communications, and staff scheduling. The Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.
Duties include:
- Responsible for short- and long-term planning and the management of the hotel’s Front Office operations
- Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
- Maintain guest room inventory
- Coach and counsel employees to reflect Hyatt Service Standards and Procedures
- Perform all tasks of a Front Office Staff as needed to facilitate service
- Ensure all operations and cash handling are done per policies and procedures
- Maintain excellent communication with the housekeeping department
- Maintain information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areas
- Analyze, investigate, and resolve guest complaints
- Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and timetables
- Insures proper staffing levels for customer service goals
- Coach and counsel employees to reflect Hyatt service standards and procedures
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
Our Values: Empathy / Wellbeing / Respect / Integrity / Experimentation / Inclusion
Grand Hyatt Denver is seeking colleagues with unmatched service. We care for people so they can be their best.
This is not your typical career opportunity. This is the Hyatt Touch.
%3Cp%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EQualifications for this position:%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EDemonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E4 years or more of progressive hotel Rooms Management experience%26nbsp;%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EService oriented style with professional presentations skills%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EAt least 2 years progressive management experience within the Rooms Division of a hotel%26nbsp;%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EHotel/Hospitality degree an asset%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EMust possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EClear concise written and verbal communication skills in English%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EMust be proficient in Microsoft Word and Excel%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3EMust have excellent organizational, interpersonal and administrative skills%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp class=%22%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan%3EBenefits available with this position:%3C/span%3E%3C/span%3E%3C/p%3E%3Cul type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22background-color:white;color:black;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EMedical/ Dental/ Vision Insurance after 30 days%3C/span%3E%3C/span%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22background-color:white;color:black;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EFree basic Life Insurance after 30 days%3C/span%3E%3C/span%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22background-color:white;color:black;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EFree basic Short-Term Disability after 30 days%3C/span%3E%3C/span%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22background-color:white;color:black;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EEligible to participate in a Flexible Spending Account after 30 days%3C/span%3E%3C/span%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22background-color:white;color:black;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EVacation/ Sick Days%3C/span%3E%3C/span%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22background-color:white;color:black;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E7 Paid Holidays%3C/span%3E%3C/span%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22background-color:white;color:black;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E1 Floating Holiday per calendar year%3C/span%3E%3C/span%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22background-color:white;color:black;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EComplimentary Room Nights 12 per calendar year after 90 days%3C/span%3E%3C/span%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:.0001pt;mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EEmployee/Friends %26amp; Family Rate Room Nights%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:.0001pt;mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EEmployee may elect to contribute 401k after 30 days%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:.0001pt;mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E401k Match: 1-3% = dollar/dollar, 4-5% = %24.50/dollar after 1 year%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:.0001pt;mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EEmployee Stock Purchase Plan (ESPP) 5% discount%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:.0001pt;mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EContribute to the 529 Education Savings Plan%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:.0001pt;mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EEducational Reimbursement: %241,000/per calendar year%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22background-color:white;color:black;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EJury Duty%3C/span%3E%3C/span%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22background-color:white;color:black;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EBereavement Pay%3C/span%3E%3C/span%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Ca name=%22_Hlk198799965%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EComplimentary Parking%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/a%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22background-color:white;color:black;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-bookmark:_Hlk198799965;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EFree Light Rail/Bus Pass%3C/span%3E%3C/span%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-bookmark:_Hlk198799965;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22background-color:white;color:black;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EComplimentary meal in Grand Bistro%3C/span%3E%3C/span%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;mso-list:l0 level1 lfo1;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list .5in;%22%3E%3Cspan style=%22background-color:white;color:black;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EUse of Employee Assistance Program (EAP)%3C/span%3E%3C/span%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E Family Bonding Time%3Co:p%3E%3C/o:p%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp style=%22font-family:Arial;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3ESalary range for this position is %2469,900- %2487,200. %3Cstrong%3EThe %3C/strong%3E%3C/span%3E%3Cspan style=%22background-color:rgb(255,255,255);color:rgb(0,0,0);font-family:%26quot;Open Sans%26quot;, %26quot;Segoe UI%26quot;, Frutiger, %26quot;Frutiger Linotype%26quot;, %26quot;Dejavu Sans%26quot;, %26quot;Helvetica Neue%26quot;, Arial, sans-serif;font-size:14px;%22%3E%3Cspan style=%22-webkit-text-stroke-width:0px;display:inline !important;float:none;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cstrong%3Eanticipated start date for this position will be in mid-January 2026.%26nbsp;%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3EThis application window is anticipated to be open at a maximum of 30 days from October 6, 2025 – November 5, 2025 or until a candidate is selected. Applications will be reviewed in the order in which they are received. %3C/span%3E%3C/span%3E%3Ca name=%22_Hlk200379121%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3EPlease visit hyatt.com/careers to apply.%26nbsp;%3C/span%3E%3C/span%3E%3C/a%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22background-color:white;color:black;font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3EAll qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.%3C/span%3E%3Ci%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:Calibri;%22%3E%3Cstrong%3E %3C/strong%3E%3C/span%3E%3C/i%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;mso-ascii-theme-font:minor-latin;mso-bidi-language:AR-SA;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:Calibri;mso-fareast-language:EN-US;mso-fareast-theme-font:minor-latin;mso-hansi-theme-font:minor-latin;%22%3EAll qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.%3C/span%3E%3Ci%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;mso-ascii-theme-font:minor-latin;mso-bidi-language:AR-SA;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:Calibri;mso-fareast-language:EN-US;mso-hansi-theme-font:minor-latin;%22%3E%3Cstrong%3E %3C/strong%3E%3C/span%3E%3C/i%3E%3C/span%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:14px;%22%3E%3Cspan class=%22ui-provider%22 style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3EColorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.%3C/span%3E%3C/span%3E%3Cspan style=%22background-color:white;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E Jetzt bewerben
