Operations Manager - Madison. WI bei Spare Time Entertainment

Who We Are

At Spare Time Entertainment, we create memorable experiences - every guest, every visit. Our centers combine bowling, arcade, laser tag, and full-service dining into one lively, high-energy destination for fun. We’re a family-owned company that believes in teamwork, integrity, and building connections through play.

What You’ll Do

.Key Responsibilities:

• Partner with the GM and AGM to align on goals, priorities, and performance updates.

• Lead and motivate team members across multiple departments with clarity and energy.

• Conduct and oversee pre-shift meetings and staff orientations.

• Support scheduling, training, and mentorship for new hires.

• Foster a positive, team-oriented culture that lives our mission to Create Memorable Experiences – Every Guest, Every Visit.

• Monitor department performance, address issues quickly, and celebrate wins.

• Ensure a clean, safe, and organized environment at all times.

• Collaborate with the Amusement Manager on arcade and attraction operations.

• Support promotions, leagues, and special events.

• Oversee guest service touchpoints, both in-person and over the phone, delivering friendly, accurate information.

• Confidently operate the POS system for transactions, reports, and guest support.

• Respond promptly to guest needs, rule violations, or safety concerns, using strong judgment and professionalism.

• Assist with inventory, supply management, and equipment maintenance.

• Promote Spare Time’s features and upcoming events to keep guests engaged.

• Enforce safety standards, complete incident reports, and ensure compliance with company policies.

• Lead by example in professionalism, communication, and service.

What You’ll Bring

• High school diploma required; bachelor’s degree preferred.

• 4+ years of guest service experience and 2–4 years in a supervisory role.

• Strong leadership, organization, and communication skills.

• Proficiency with Microsoft Office and comfort with technology systems.

• A positive attitude, steady energy, and a knack for building team morale.

Work Environment

• Fast-paced, fun-filled setting with large crowds, children, and exciting lighting effects (lasers, strobes, etc.).

• Expect plenty of movement: standing and walking for long periods and occasionally lifting up to 50 pounds.

• Regular evening, weekend, and holiday shifts are part of the experience.

Why You’ll Love It Here

• Energetic, people-first culture that celebrates teamwork and success.

• Hands-on leadership opportunities with room to grow.

• The chance to make a real impact- on your team, your guests, and your career.