Energy Services Coordinator bei Latino Network

Description

Position Title:       Energy Service Coordinator

Reports To:            Energy Services Program Manager

Classification:       Full-time, 1.0 FTE

FLSA Status:           Hourly, Non-Exempt

Location:                Hybrid - Portland,OR

Compensation:     $22.58 hourly

ORGANIZATION BACKGROUND

Latino Network’s mission is: Leading with love, we cultivate our staff and community as a powerful force for radical social change. We do this through Latino community-driven programs, advocacy, and service. Our work springs from the core belief in Latino community self-determination, that is, the ability of community members to participate meaningfully in the decisions that affect their lives and the lives of their families. We actively partner across a variety of city, county, state, and community organizations to deliver training and support, a wide range of services, as well as influence policy.

BENEFITS & PERKS

Latino Network provides a generous benefits package that includes:

• Health Plans including Medical, Dental, Vision, and Alternative Care
• FSA - Flexible Spending Account for Medical & Dependent Care expenses
• 401k Plan with Match 
• Employee Assistance Program
• Employer sponsored Life, AD&D, and Long-Term Disability Insurance
• Paid Leave (Vacation, Sick, Sabbatical)
• Professional development opportunities
• Self - Care perks
• Team and family events

CANDIDATE PROFILE

Latino Network seeks a bilingual, mission-driven, and service-minded professional with bicultural familiarity and proven nonprofit and community resource navigation experience.

As part of  the Economic Justice Department energy programs at Latino Network, the candidate will collaborate with staff, community and other stakeholders to achieve program goals, meet and document measurable outcomes, contribute to a collegial and productive work environment, and promote the organization’s vision and mission, prioritizing the team's well-being and fostering a culture of collaboration, harmony, and joy.

This is a roll-up-your-sleeves position with the capacity to impact the lives of vulnerable families. If you are caring, resourceful, outcome-oriented, and able to build strong relationships, then Latino Network is the place for you.

PRIMARY DUTIES AND RESPONSIBILITIES        

• Verify eligibility of clients based on source funding guidelines.
• Maintain a detailed case file for each client on the platforms assigned.
• Use assertive engagement and a trauma-informed approach to help clients access energy assistance and other supportive services.
• Provide follow-up services and referrals to clients to help ensure their continued stability.
• Collaborate closely with other departments within Latino Network, as well as with service providers and partner organizations.
• Receive referrals from Community Appointments and the energy email.
• Data entry into Multnomah County and Latino Network appointment software.
• Adheres to deadlines established by the program manager and partners to ensure that client services are provided in a timely manner.
• Properly document and submit all program expenditures on time.
• Regularly travel to off-site locations to provide outreach and services to clients in the community.
• Maintain complete confidentiality regarding all information related to the families served by the program.
• Maintain Google Calendar updated with weekly intake appointments.
• Attend all required team meetings, staff meetings, and trainings.
• Assisting in outreach efforts for the Home Repair Program to connect families with home safety and repair resources.
• Supporting educational activities and community workshops related to home maintenance, energy efficiency, and healthy living environments.
• Collaborating with contractors, vendors, and community partners to ensure smooth coordination of repairs and services.
  

Requirements

SKILLS, KNOWLEDGE, EDUCATION, AND EXPERIENCE 

• Two years of relevant experience in case management or energy assistance, or an equivalent combination of education and/or experience in other comparable, fast-paced service delivery environments.
• Experience working with low-income families and individuals from diverse backgrounds.
• Demonstrated success in building relationships with people and communities from diverse races, ethnicities, cultures, abilities, faiths, gender identity and sexuality, and economic backgrounds.
• Ability to work autonomously and as part of a team, and complete program objectives in a timely manner.
• Strong project and time management skills.
• Strong analytical and critical thinking skills and decision-making abilities.
• Working knowledge of and the ability to apply an understanding and appreciation for family dynamics, gender issues, cultural diversity, and individual differences.
• Working knowledge and understanding of the effects of vicarious traumatization and compassion fatigue is beneficial but not required.
• Knowledge of and the ability to navigate social services and government agencies.
• Excellent written and oral communication skills in Spanish and English (including public speaking).
• Knowledge of culturally based worldview, adaptive reasoning, and problem-solving practices of Latino individuals and families.
• Ability to work under pressure and meet deadlines.
• Computer proficiency: Knowledge of essential software such as Microsoft Office suite, Google Calendar, Docs, Excel, etc.  Knowledge of OPUS and Community Appointments software is a plus.
• Experience working with contractors, vendors, or service providers in a community-based setting is a plus.

ADDITIONAL ADMINISTRATIVE AND PHYSICAL REQUIREMENTS       

The administrative and physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.

• While performing the duties of this Job, the employee is regularly required to use hands.
• Involves long periods of sitting, typing, and screen time.
• Employees will work both in the community and in the office as needed. This includes working in client homes, schools, churches, parks, community centers, and other locations.
• May require substantial lifting and moving of boxes and items as needed (twisting, bending, reaching, and carrying items up to 20lbs) while strategically considering how to properly move heavier items.
• Evening and weekend availability may be required at times, and work hours are flexible to accommodate program implementation. Hours can be long during peak periods.

WORK ENVIRONMENT

Latino Network is a fast-paced, highly engaged work environment with satellite operations with positions performing work both onsite and remotely. While performing the duties of this job, the employee is occasionally exposed to wet or humid conditions (non-weather); outdoor weather conditions; extreme cold (non-weather), and extreme heat (non-weather). The noise level in the work environment is usually moderate.  Latino Network strives to communicate effectively and respectfully within the context of varying beliefs, behaviors, orientations, identities, and cultural backgrounds.

TO APPLY

If you, or anyone you know, are interested in joining us in supporting our mission to positively transform the lives of Latino Youth families and communities, please submit your application, resume, and cover letter at:  Careers 

Successful completion of initial and ongoing employment screens, including but not limited to criminal background and vehicle record as required. Latino Network is an equal opportunity employer. We value and support diversity and inclusion to create a culture of dignity and respect.