Senior Care Specialist II bei undefined

Position: #006577

Department: Senior Services

Reports to: Associate Director

Shift Differential Premium: $1.75 per hour for hours worked between 6pm-6am

Schedule: Monday-Friday 9:00am-6:00pm

Status: 100%, Full-Time, Non-Exempt, Union

Probation: 90 Days

Benefits: Medical, Dental, Vision; also including Life Insurance, Long-Term Disability, Employee Assistance Program, and a 403(b) Retirement Plan

Center’s Mission:

Building a world where LGBT people thrive as healthy, equal, and complete members of society.

DEPARTMENT SUMMARY:  The Senior Services department supports and enriches the lives of lesbian, gay, bisexual and transgender (LGBT) people 50 years and older, with an overarching goal of successful aging in place. In this effort, the department provides a broad array of social, educational and support services to LGBT seniors, all of which are free or low-cost. We have an expanding population of LGBT homeless population and are growing as a department to include on site affordable housing for LGBT seniors. 

JOB SUMMARY:  Under the supervision of the [supervisor TBD per program] as part of the Seniors Services team, the Senior Care Specialist II provides increased support and intervention with high needs clients. In addition to developing individual care plans and promoting housing stability for LGBT seniors (50+) throughout Los Angeles County, the position will be responsible for creating positive relationships with assigned caseload which includes unhoused older adults and those with high acuity needs.  The ideal candidate possesses the capacity to provide patient and positive customer service and support while being able to multi-task and problem solve during a participant crisis. Service provision may be delivered at any of our locations including, but not limited to: Anita May Rosenstein Campus, Ariadne Getty Foundation Senior Housing, Triangle Square, Metropolitan Community Church, Mi Centro, Center South, Trans Wellness Center and other community sites. 

ESSENTIAL FUNCTIONS:

•    Maintain an active caseload and ensure all documentation is completed following departmental procedures.

•    Provide crisis intervention, including de-escalation when issues arise with clients (utilizing strengths-based, harm reduction, and trauma informed models of care).

•    Connect participants to emergency housing, mental health services, and substance abuse resources, removing barriers when necessary to increase success.

•    Obtain clinical supervision when necessary.

•    Conduct in-depth intakes, assessments and reassessments covering psychological, social, physical, and environmental concerns which includes client’s functional and cognitive capacity and limitations.

•    Develop and implement a comprehensive care plan including all social services needed for client to meet their immediate or urgent needs, as well as longer-term needs including housing stabilization and retention.

•    Routinely follow up and monitor participants to ensure that the care plan continues to meet the clients’ needs.

•    Assist participants with linkage to social service resources for seniors including, but not limited to: Medi-Cal/Medi-Care, Cal Fresh, affordable housing, mental health, healthcare, legal and Veteran Affairs benefits, In Home Supportive Services and home delivered meals.

•    Identifies and develops family and other informal support systems for participants.

•    Problem-solves concerns raised by participants to promote positive participant interactions, increase housing, and program retention, and reduce grievances.

•    Address client grievances in a timely manner with a successful resolution, liaise with department management, property management when applicable and/or community service providers to address and help mitigate concerns.

•    Develop behavioral contracts with clients when appropriate following a progressive discipline process whenever possible.

•    Develop working relationships with internal and external providers to build resources to address client needs.

•    Develop, maintain and disseminate to staff comprehensive resources and referrals relevant to participant needs.

•    Provide weekly group activities to clients including but not limited to educational workshops on topics relevant to older adult needs.

•    Provide education to participants on Emergency Preparedness and conduct emergency drills.

•    Develop, plan, and execute on-site support group process by developing outreach and marketing plans to ensure target population needs are met.

•    Be shadowed by new hires in the Senior Care Specialist I position; including shadowing of home visits, comprehensive assessments, case documentation and drop in case management.

•    Provide individual support to staff following complex interactions and facilitate weekly debrief opportunities for staff around difficult client situations and sharing of resources.

•    Collaborate with housing navigation staff and property management staff to ensure efficient and well-coordinated interagency collaboration to support successful housing outcomes.

•    Facilitate mediation when needed between community partners and the Center to ensure positive results that are client centered.

•    Collaborate with Activities Coordinators to provide suggestions and assist in the delivery of programs to meet client needs.

•    Attend relevant trainings related to development of resources for older adults. 

•    Develop and execute annual staff development and retention training plan which includes regular staff feedback opportunities and training evaluations.

•    Participate in care management meetings, all-staff meetings, in-service trainings, case consultations and other meetings, as assigned to support care coordination.

•    Maintains complete and accurate documentation of service objectives and outcomes.

•    Other duties as assigned.

JOB QUALIFICATIONS AND EXPERIENCE:

•    Knowledge of or experience working with the LGBTQ community and familiarity with issues of particular relevance to LGBTQ people.

•    A passion for the Center’s work and its mission to make the world a better place for LGBTQ people.

•    Minimum 2 years of experience in senior care case management and community-based service delivery, required.

•    Experience in related field from an accredited university or 4-year degree in social work, gerontology, psychology.

•    Experience maintaining confidential information, understanding of Health Insurance Portability and Accountability Act (HIPAA) requirements, and pass HIPAA certification training for HIPAA compliance (within 90 days).

•    Working knowledge of issues impacting LGBT seniors in ethnically and socio-economically diverse urban and suburban environments.

•    Knowledge of social service resources for older adults including, but not limited to: Medi-Cal/Medi-Care, affordable housing, mental health, healthcare, legal and Veteran Affairs benefits, In Home Supportive Services.

•    Bilingual skills, a plus (English/Russian, English/Spanish; American Sign Language, preferred).

•    Demonstrated skills in facilitation and interpersonal skills, including being collaborative, highly organized and working successfully within a team.

•    Knowledge of strengths-based, trauma informed models of service delivery.

•    Demonstrated skills in de-escalation of participant behavior.

•    Demonstrated ability to manage multiple tasks under pressure in a fast-paced environment.

•    Ability to work alternative work hours during evenings and weekends when scheduled.

•    Excellent verbal, written, time management, interpersonal, research and computer skills (Microsoft Word and Excel).

•    Access to reliable transportation and the ability to be insured.

•    Demonstrated ability to work effectively with people of diverse races, ethnicities, nationalities, sexual orientations, gender identities, gender expression, socio-economic backgrounds, religions, ages, English-speaking abilities, immigration status, and physical abilities in a multicultural environment.

The Los Angeles LGBT Center is an Equal Opportunity Employer and is committed to fostering diversity within its staff. Applications are encouraged from all persons regardless of their race, color, ancestry, national origin, sexual orientation, gender identity and expression, sex, pregnancy, childbirth and related medical conditions, religion, disability, age, military or veteran status, including status as a victim of domestic violence, assault or stalking, genetic information (including family medical history), political affiliation or activities, medical or health conditions, and marital status.

The Center has implemented a policy requiring all staff to be up-to-date with COVID-19 vaccinations as a condition of employment, subject to applicable federal, state and local laws. For more information, please contact [email protected]