Technical Support Representative bei Celero Commerce

Technical Support Representative Needed

Celero Commerce is looking for a Technical Support Specialist to join our team! The Technical Support Representative plays a key role in supporting Celero Commerce’s technology operations by providing exceptional technical assistance to end users. This customer-centric position is responsible for troubleshooting issues related to enterprise applications, network connectivity, desktop infrastructure (both physical and virtual), operating systems, software, hardware, and peripherals.

The ideal candidate is proactive, resourceful, and passionate about helping others — ensuring all support requests are resolved efficiently and professionally.

Responsibilities: 

• Handle escalated technical support calls across multiple call queues
• Manage escalated technical support tickets through the CRM system
• Provide a high level of service and support
• Research and respond to integration-related questions
• Serve as backup support for our Level II team when necessary
• Assist with technical inquiries and research as needed
• Utilize critical thinking to solve complex problems efficiently

Experience & Requirements:

• Dallas, TX - based position
• 4+ years of professional experience in a similar role, preferably in the payments space.
• Strong technical expertise with payment solutions, such as gateways and credit card terminals
• Must be reliable and disciplined to work effectively from home
• Professional and courteous phone demeanor
• Strong verbal and written communication skills

Reports to: Technical Support Manager

Start date: Immediate

Employment type: Full-time;  Exempt

Benefits: We provide a comprehensive benefits package including health insurance, dental, vision, life insurance, identify theft protection, paid time off, and 401k (4% match)

Celero Commerce provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Please Note: Celero Commerce participates in E-Verify and performs background checks on all new hires. We will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS), with information from each new employee’s form I-9 to confirm work authorization. We are unable to provide visa sponsorship now or in the future. 

To learn more about our company, please visit Celero Commerce Facebook, Twitter, and LinkedIn pages: