IT System Administrator Acquisition Support bei AEG Vision

The IT System Administrator Acquisitions Support will report to the Field IT Services Manager.

• Field position requires extensive travel, work hours may include a nonstandard workweek, and overtime, while minimized, is expected
• Remote support desktop, laptop, iPad, network equipment, and medical devices
• Order or Purchase, install, and maintain equipment such as printers, scanners, etc.
• Troubleshoot, diagnose, and resolve hardware, software, and other network and system problem
• Install and configure remote monitoring software on workstations, servers
• Open call support and troubleshooting (GoLive)
• Set up accounts and workstations
• Work with cross-functional team to coordinate equipment and network deployment plan
• Configuration of network electronics based on customer requirements
• Understanding various network, and data closet components
• Troubleshooting and problem resolution independently or as part of a team
• Focus on providing a high level of customer satisfaction throughout the solution delivery process
• Maintain daily communications to ensure resolution and proper follow-up
• Ensure that L2 / L3 testing has been completed before leaving the customer site
• Identify and escalate situations requiring urgent Attention
• Review and maintain written process documentation (Daily Todo List)
• Follow up with users to ensure the issue has been resolved
• Inform management of recurring problems
• Build an internal wiki with technical documentation, manuals, and IT policies (IT Glue as the repository)
• Assist with project-based work
• Provide Weekly and Monthly Project Status Reporting to Infrastructure Management
• Ability to work beyond standard work hours (nights/weekends) if needed during periods of peak activity