IT System Administrator Acquisition Support at AEG Vision
AEG Vision · Addison, United States Of America · Onsite
- Senior
- Office in Addison
The IT System Administrator Acquisitions Support will report to the Field IT Services Manager.
- Field position requires extensive travel, work hours may include a nonstandard workweek, and overtime, while minimized, is expected
- Remote support desktop, laptop, iPad, network equipment, and medical devices
- Order or Purchase, install, and maintain equipment such as printers, scanners, etc.
- Troubleshoot, diagnose, and resolve hardware, software, and other network and system problem
- Install and configure remote monitoring software on workstations, servers
- Open call support and troubleshooting (GoLive)
- Set up accounts and workstations
- Work with cross-functional team to coordinate equipment and network deployment plan
- Configuration of network electronics based on customer requirements
- Understanding various network, and data closet components
- Troubleshooting and problem resolution independently or as part of a team
- Focus on providing a high level of customer satisfaction throughout the solution delivery process
- Maintain daily communications to ensure resolution and proper follow-up
- Ensure that L2 / L3 testing has been completed before leaving the customer site
- Identify and escalate situations requiring urgent Attention
- Review and maintain written process documentation (Daily Todo List)
- Follow up with users to ensure the issue has been resolved
- Inform management of recurring problems
- Build an internal wiki with technical documentation, manuals, and IT policies (IT Glue as the repository)
- Assist with project-based work
- Provide Weekly and Monthly Project Status Reporting to Infrastructure Management
- Ability to work beyond standard work hours (nights/weekends) if needed during periods of peak activity
