Credit Collections Analyst bei undefined

Overview:

The Credit & Collections Analyst’s duty is to oversee and control the overall credit exposure for accounts with assigned territories. The Analyst will work closely with his or her assigned Account Executive & Customer in an effort to reduce short payments, delinquent balances, and credit limit issues.

The Credit & Collections Analyst shall be accountable to, and supervised by, the Director Credit and Collections as well as Credit and Collections Manager & Supervisor.

Essential Job Functions:

Control Credit Exposure:

· Review and address (release) credit hold orders to meet warehouse cutoff times.

· Contact Customers/Account Executives about short payments, and delinquent balances.

· Conduct weekly account reviews with Account Executive & Customers.

· Interact with Account Executives/Customers regarding account open balances.

· Establish payment plans for customers who cannot pay outstanding balance in full.

· Monitor accounts with payment plans.

· Collaborate with sales and customers to resolve payment disputes and account issues.

· Maintain open and effective communication with Account Executives & Customers regarding payment terms and expectations.

· Reconcile customer accounts, investigating discrepancies and proactively resolving issues.

· Ensure past-due accounts are prioritized.

· Analyze root causes of delinquency and recommend comprehensive process changes (internally or externally) to address recurring issues and improve collection efficiency.

A/R

· Apply on-account monies associated with customer open outstanding balances.

· Monitor and manage accounts receivable balances to ensure prompt collection of outstanding invoices(s).

· Research short payments and adjust discrepant amounts.

· Transfer credit balances to credit holding account as deemed appropriate.

· Run statements/invoices.

· Code in house checks.

NSF Checks

· Notify sales and/or customer regarding NSF/Returned checks and coordinate collection of the funds.

Miscellaneous Tasks/Reports

· Generate monthly statements.

· Ongoing communication with management regarding specified parameters (pulling of orders/credit holds, overdue payments, legal reviews)

· Perform other miscellaneous and department related job duties.

Qualifications:

· Good written and verbal communication skills.

· Must be detail oriented with good follow-up skills.

· Excellent organizational skills.

· Excellent problem solving & analytical skills.

· Must be able to multi-task and manage a busy workload in order to meet strong deadlines.

· Possess strong people skills when dealing with sales team and/or customer accounts.

Preferred Knowledge, Skills, and Abilities:

· 3-5 years Credit & Collections experience in the Food Distribution/Food Service Industry.

· Interaction with a large customer base as well as mom & pop accounts.

· Proficient in Microsoft Outlook, Excel & Word.

· Ability to adapt to changing priorities in a fast-paced environment.

Ferraro Foods is an equal opportunity employer.