Performance Improvement Coordinator - Health bei City of Cleveland, OH

About the Department

Job Summary:

The Performance Improvement Coordinator is responsible for leading and supporting quality improvement initiatives within the Cleveland Department of Public Health. This role promotes a culture of continuous improvement, supports performance management systems, and helps ensure CDPH meets public health accreditation and performance standards. Reporting directly to the Assistant Director of the Department, the Performance Improvement Coordinator collaborates across programs and divisions to develop, implement, and evaluate data-driven improvement projects that advance the department's strategic priorities and public health outcomes.

Position Duties

Under administrative direction, is responsible for planning and adminstering a specific project or program for a City department. Serves as the administrative supervisor on projects or programs. Plans, assigns, supervises, and reviews activities of subordinate personnel. Monitors the project or program's operating budget and assists in the annual preparation of same. Designs, implements, and monitors procedures utilized in program evaluation. Develops and secures commitments from other City departments and agencies to provide services to program participants. Provides technical assistance or reviews program policies and procedures. Maintains current information and oversees the preparation of project status reports. Prepares financial and narrative reports and program applications. Communicates project/program status and information to municipal officials and/or public and private entities. May supervise employees assigned to the respective project. Performs other related duties as required.

Minimum Qualifications

A High School Diploma or GED is required. A Bachelor's Degree from an accredited four year college or university in Business or Public Administration, Social Sciences, or closely related field preferred. Two (2) years of full-time, paid, progressively responsible experience in program administration is required. Must be able to lift and carry thirty (30) pounds. A valid State of Ohio Driver's License is required.

Other Qualifications

Key Responsibilities: 

• Lead the development, implementation, and evaluation of CDPH’s Strategic Plan, in collaboration with internal teams and external partners.
• Design, implement, and manage quality improvement projects aligned with department goals and public health priorities.
• Facilitate and promote a culture of continuous quality improvement (CQI) across all divisions of the department.
• Provide QI training, technical assistance, and coaching to staff using recognized methodologies (e.g., PDSA, Lean, Six Sigma).
• Maintain and monitor CDPH’s Quality Improvement and Performance Management Plan.
• Collaborate with program managers to establish performance indicators, analyze data, and identify opportunities for improvement.
• Lead the CDPH process for Public Health Accreditation Board re-accreditation and support the department in meeting and maintaining public health accreditation standards.
• Develop and disseminate reports, dashboards, and success stories to communicate progress on strategic and quality goals.
• Coordinate internal workgroups or cross-functional teams to address system-level improvements and innovations.
• Assist with workforce development initiatives related to QI and performance management competencies.

Preferred Qualifications:

Education & Experience:

• Bachelor’s degree in Public Health, Public Administration, Health Services Management, or a related field and Master’s degree preferred.
• At least 3 years of relevant experience in quality improvement, strategic planning, or public health program evaluation.
• Prior experience in a governmental public health setting is strongly preferred.
• Training or certification in quality improvement (e.g., Lean, Six Sigma, IHI) or strategic planning is a plus.

Knowledge, Skills & Abilities:

• In-depth knowledge of quality improvement tools, techniques, and practices.
• Strong understanding of strategic planning frameworks and public health systems.
• Familiarity with PHAB accreditation standards and performance management systems.
• Proficient in data analysis, visualization, and performance measurement.
• Excellent facilitation, communication, and leadership skills.
• Ability to engage and coordinate diverse stakeholders toward shared goals.
• Skilled in Microsoft Office, with experience in data visualization tools (e.g., Tableau, Power BI) preferred.

The City's guiding principles are as follows: Placing Clevelanders at the Center, Empowering Employees to Do Purposeful Work, Defining Clear and Pragmatic Objectives, Leading with Trust and Transparency, Striving for Equity in All We Do, and Embracing Change. All City employees are responsible for embracing and carrying out these principles in all that they do.