Desk / Floor Manager — Bill Dube Ford Toyota (Dover, NH)

Bill Dube Ford Toyota is growing, and we’re looking for a proven Desk / Floor Manager to elevate our team. If you thrive on coaching, structure crisp deals, and love helping customers move forward with confidence—let’s talk.

What You’ll Do

• Lead the Sales Floor: Set the pace, spot opportunities, remove roadblocks, and keep the team energized and accountable.

• Desk Every Deal with Precision: Structure deals, pencil payments, present options, and secure fast approvals while protecting gross and CSI.

• Close with Confidence: Step in at the right moment, overcome objections, and ensure a transparent, customer-centric path to “Yes.”

• Coach & Develop: Daily one-on-ones, role-play, and ride-alongs to sharpen skills in needs analysis, digital retailing, follow-up, and negotiation.

• Appraise & Price Right: Partner on accurate trade valuations and market-correct pricing (e.g., vAuto/VIN tools) to keep inventory moving.

• F&I & Compliance Handoff: Seamless turnovers to Finance; maintain strict adherence to OEM, state, and dealership policies.

• Data-Driven Management: Monitor KPIs (appointments, show rate, write-ups, close %, PRU, VSC penetration, CSI), diagnose gaps, and execute action plans.

• Own the Showroom Rhythm: Daily save-a-deal, effective TOs, tight CRM usage, and clean deal jackets—every time.

What You Bring

• Automotive management experience required (Desk, Floor, GSM, or F&I leadership preferred).

• Elite closing & communication skills with a customer-first mindset.

• Desking mastery: payment presentations, rate/term structures, lender programs, and digital retail workflows.

• Coaching DNA: you build people up, set clear standards, and hold teams accountable.

• Operational discipline: CRM proficiency (VinSolutions or similar), strong documentation, and compliance rigor.

• Market savvy: trade appraisal fundamentals, inventory turns, and pricing strategy.

• Calm under pressure with excellent judgment and ethical decision-making.

• Valid driver’s license with acceptable record; ability to work a retail schedule (incl. evenings/weekends).

Why Bill Dube Ford Toyota

• Stable, community-trusted dealership with strong OEM partnerships.

• High-traffic showroom and modern digital processes.

• Collaborative leadership, clear expectations, and real career growth.

• Competitive pay plan, benefits, and performance incentives.