Dispatcher bei undefined

Wire 3 is dedicated to providing affordable, high-speed, and high-bandwidth internet services to households in our local communities. Our mission is to not only deliver the best internet experience in Florida, but also provide the exceptional customer care our customers deserve. With cutting-edge fiber optic technology at its core, Wire 3 ensures ultra-fast, reliable connections, minimizing disruptions and maximizing your online experience. 

Backed by private equity, Wire 3 is on an exciting trajectory of rapid growth. We’re actively seeking driven, talented individuals to join our team of passionate and collaborative professionals who share a common vision of excellence. If you’re looking to be part of a dynamic and fast-growing organization, we’d love for you to help us continue delivering industry-leading service to our customers. 

 
JOB OVERVIEW: 

Wire 3, a rapidly growing fiber internet service provider, is seeking a professional and detail-driven Dispatcher to manage real-time field operations support for our installation and service teams. The ideal candidate will be the critical communication hub between customers, field technicians, and internal departments, ensuring appointments are scheduled efficiently and executed with excellence. 

This role is essential in maintaining our service standards and delivering an exceptional customer experience by making sure the right technician is dispatched to the right job, with the right equipment, at the right time. 

  
RESPONSIBILITIES: 

Dispatch & Scheduling 

• Create, manage, and update daily technician schedules and routes using dispatching software.
• Assign work orders based on technician availability, proximity, skill set, and job urgency.
• Monitor technician status in real-time via GPS/dispatch platform to re-route or update schedules as necessary.
• Balance workloads among technicians to optimize efficiency and meet daily job completion targets.

Communication & Coordination 

• Serve as the primary liaison between field technicians and office-based teams (Customer Support, Field Services).
• Relay essential job details, updates, and instructions to technicians in a timely and accurate manner.
• Maintain consistent communication with customers to confirm appointments, provide time estimates, or reschedule as needed.

Operational Support 

• Track and monitor job completion, technician check-ins, and close-outs.
• Flag and escalate delays, safety issues, or job complications to the appropriate team leads.
• Assist with documentation and verification of service completion, ensuring data accuracy for billing and compliance.

Key Performance Indicators (KPIs) 

• On-time technician arrival rate
• Daily/weekly job completion rate
• Dispatch error rate (e.g., incorrect job info, misassigned tech)
• Customer satisfaction scores related to scheduling/appointments
• Average response time for technician support requests

 REQUIRED SKILLS / ABILITIES: 

• Proficient in the use of dispatching tools (e.g., ServiceTitan, Salesforce Field Service, Quickbase, or equivalent).
• Solid computer literacy: Microsoft Excel, Google Workspace, ticketing/CRM systems.
• Strong verbal and written communication skills; confident phone etiquette.
• Ability to stay calm and organized under pressure in a fast-paced environment.
• Effective multitasking and time management skills; strong attention to detail.

Preferred 

• Familiarity with fiber optic technology or broadband service provisioning.
• Experience with geographic dispatching and route optimization software.
• Understanding of basic network infrastructure and terminology.

EDUCATION / EXPERIENCE:  

• High School Diploma or equivalent required; Associate degree or vocational training in logistics, business, or telecommunications preferred.
• Minimum 1-2 years of dispatch or scheduling experience, ideally in a telecommunications, utilities, or field service environment.

PHYSICAL REQUIREMENTS:  

• The standard schedule is Monday–Friday, 7:00 AM to 5:00 PM, and may require rotating weekends or after-hours availability during peak periods or outages.
• Position may be office-based or hybrid/remote depending on company needs.
• Must be able to sit and use a computer/phone for extended periods of time.

BENEFITS:  

• $20-$24 Hourly
• Company-paid premiums for medical, dental, and vision insurance for you and your dependents
• Dynamic environment with diverse growth opportunities
• Emphasis on learning and development to support career and personal growth
• Work-life balance - 120 hours paid time off (PTO) after 90-day probation period
• 40 hours of paid sick leave
• 6 major paid holidays off
• 401(k) plan with company match.

 
EOE STATEMENT:  

Wire 3 is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Wire 3 is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Wire 3 are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, national origin, disability status, veteran status, domestic violence victim status or any other characteristic protected by the laws or regulations in the locations we operate. Wire 3 will not tolerate discrimination or harassment based on any of these characteristics. Wire 3 encourages applicants of all ages.