Retail Account Specialist bei Fortune Fish & Gourmet

The Retail Account Specialist is responsible for create long-term, trusting relationships with our customers. This role is also responsible to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. 

The Retail Account Specialist will ensure Fortune Fish & Gourmet’s service standards are maintained, support promotional activities, train the retailers’ staff, and demonstrate our products to consumers. To be successful in this role, you must be able to work in a collaborative environment with other Fortune departments, and our customers. This role is essential in maintaining and growing business. This position will require occasional travel.

Responsibilities 

• Perform regular visits to retailer locations in the market to ensure Fortune products are stocked and attractively and prominently merchandised, properly handled, rotated, stored, and packaged.
• Present Fortune products in a professional manner to store personnel and consumers.
• Develop specific product knowledge to clearly articulate the features, benefits, and uses of Fortune products.
• Build and maintain rapport with department managers and account personnel.
• Train retail staff in product attributes, and proper cutting and wrapping techniques.
• Be aware of and support promotional calendars and events at store level.
• Respond to customer inquiries and resolve customer issues promptly by employing a proactive, problem-solving approach.
• Remain current and report on local market trends and conditions that affect current and/or potential sales movement.
• Communicate in an effective manner with all stakeholders and respond to all forms of communication, including email, voicemail, and phone calls, promptly.
• Work flexible hours as needed.
• Be available to assist with case resets with customers.
• Call stores as needed and order entry as needed. 
• Serve as the lead point of contact for all customer account management matters.

• Build and maintain strong, long-lasting client relationships.
• Develop trusted advisor relationships with key accounts.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
• Prepare reports on account status.
• Collaborate with sales team to identify and grow opportunities within territory.
• Assist with challenging client requests or issue escalations as needed.
• Other duties as assigned 

Minimum Requirements:

• Proven work experience as a Retail Account Specialist, or relevant role.
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive level.
• Experience delivering client-focused solutions to customer needs.
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
• Excellent listening, negotiation, and presentation abilities.
• Strong verbal and written communication skills.

• Work ethic – A demonstrated sense of urgency in meeting critical and time sensitive deadlines and manage many projects simultaneously.
• Language – Excellent oral and written communication skills.
• Skills- proficient computer skills, specifically Microsoft Office. Excellent analytical, organizational, and interpersonal skills and ability to work independently with little supervision. 
• Have a can-do attitude and roll up sleeves to get the job done and creativity and a passion for food and the food industry. 
• A combination of the above will also be considered.

Fortune Fish & Gourmet is an equal opportunity employer.

Our Mission is to elevate meals and lives by uniting unmatched product quality and selection with responsible sourcing, faithful stewardship, and unparalleled commitment to our customers’ and team members’ success.

Our Vision is a world in which we can all:

Do good. Be great. Scale excellence.