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Job Description:

Job Title: Quality Assurance Specialist Division: Department of Supportive Services Date: 10/10/11



PURPOSE


The Quality Assurance Specialist will serve under the direction of the Director of Quality Assurance. The primary responsibility of this position will be to support the quality assurance activities of the department.

TYPICAL RESPONSIBILITIES

The typical responsibilities for this position are: 1. Provide clinical oversight and services to an average of 75 Service Coordinators o People Oriented Competencies:  Communication (Oral and Written) – QA Specialists will be required to effectively communicate, over the phone and via email, with the entire portfolio of Service Coordinators.  Customer Orientation-QA Specialists will ensure customer satisfaction. The customer includes Service Coordinators, managers and owners.  Developing Others- QA Specialists will act as coaches to Service Coordinators across the country. Ensuring understanding and completion of HUD requirements.  Empowering others-– QA Specialists will work to instill confidence in Service Coordinators in relation to the work they do for the aging population. o Business Oriented Competencies:  Decisiveness– QA Specialists will be responsible for serving as a help desk to Service Coordinators as they work with difficult resident situations.  Technical Expertise– QA Specialists will serve as an expert for all standardized Service Coordinator documentation systems.  Diagnostic Information Gathering– QA Specialists will  Results Orientation– QA Specialists will  Analytical Thinking– QA Specialists will  Conceptual Thinking– QA Specialists will o Self Management Competencies 2. Conduct Semi-Annual File Reviews o Business Oriented Competencies:  Results Orientation  Technical Expertise
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 Thoroughness  Decisiveness  Analytical Thinking o Self Management Competencies 3. Review monthly reports provided by Service Coordinators o Business Oriented Competencies:  Results Orientation  Thoroughness o Self Management Competencies

4. Provide technical support and training on QA reporting tool o People Oriented Competencies:  Empowering Others  Communication – Oral and Written  Customer Orientation o Business Oriented Competencies:  Technical Expertise  Analytical Thinking 5. Synthesize material to produce Semi-Annual Performance Reports for Service Coordinators o Business Oriented Competencies:  Results Orientation  Thoroughness o Self Management Competencies 6. Organize and submit semi-annual Quality Assurance Reports; provide recommended corrective action feedback. o Business Oriented Competencies:  Results Orientation  Thoroughness  Analytical Thinking o Self Management Competencies 7. Plan, execute and compile results of satisfaction surveys with residents served by Service Coordinators and Property Managers o Business Oriented Competencies:  Results Orientation  Thoroughness 8. Provide weekly supervision to university Social Work Students o People Oriented Competencies:
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 Developing Others  Empowering Others  Providing Motivational Support  Managing Performance 9. Assist with preparation of Supportive Services Plan for projects being constructed or rehabilitated through National Church Residences’ Development Department o People Oriented Competencies:  Communication – Oral and Written o Business Oriented Competencies:  Thoroughness  Analytical Thinking  Technical Expertise 10. Participate in the design and implementation of any changes incorporated into the program o People Oriented Competencies:  Customer Orientation o Business Oriented Competencies:  Strategic Thinking  Forward Thinking  Conceptual Thinking 11. Assist Director of Quality Assurance in analyzing data and preparing reports o Business Oriented Competencies:  Analytical Thinking  Results Orientation  Thoroughness o Self Management Competencies 12. Other duties related to the Quality Assurance Program as assigned.











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JOB SPECIFICATION SHEET—QUALITY ASSURANCE SPECIALIST



Education: Bachelor’s Degree in Social Work or related field. Licensed Social Worker

Experience: One to two years experience in related field and/or actively working as a service coordinator in the field.

Mental: Must have good communication, comprehension, and interpersonal skills.

Skills: Must have working knowledge of Windows, Microsoft Office Suite, and World Wide Web.

Licensure: None required. _______________________________________________________________________

Vision: The degree of hand and eye coordination as applied to job requirements that induce visual strain. Normal: Consistent with standard workflow.

With respect to said job description, estimate the daily time spent performing the following activities.

Rare ( R) = 0-24%; Sometimes ( S) = 25-49%; Frequent ( F) = 50-74%; Continuous ( C) = 75% plus

R = Climbing S = Stooping Lifting / Carrying; S = 10-25 lbs. S = Standing R = Pushing R = 26-50 lbs. C = Sitting R = Pulling R = 51-75 lbs. S = Walking R = Driving ` R = 76 plus lbs.

Consequences of Errors: Moderate monetary responsibility. Supervision Received: General supervision: Employee generally operates by himself/herself checking with supervisor when in doubt.

Working Conditions: Good office working conditions

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, military status, disability, genetic information and/or any other characteristics protected by applicable law.