Catering Convention Services Manager bei King Kamehameha Kona Beach Resort (Courtyard by Marriott)

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Catering Convention Services Manager
Rate of Pay: Salaried

Opportunity Awaits on the beautiful Island of Hawaii... King Kamehameha Kona Beach Resort Courtyard by Marriott currently has an opening for a talented Full Time Catering Convention Services Manager to share the aloha spirit and strive to create a memorable guest experience.

Brief Summary of Job:

Brief Summary of Job: Responsible for executing all aspects of event planning including conferences, meetings, reunions, social functions, and catering.  

Essential Functions and Responsibilities of the job include but are not limited to:

• Providing services that are above and beyond for guest satisfaction and retention.
  • Utilizing interpersonal and communication skills to lead, influence and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
  • Encouraging and building mutual trust, respect and cooperation among team members.
• Coordination of all group and banquet business as developed by the Sales Manager(s) or Director of Sales. Contact and appropriately follow-up on all signed/contracted business. Determination and coordination of all event planning needs.
• Review and update banquet menus/packages/upgrades regularly to maximize revenue and ensure customer needs are met.
• Detailing (BEO Creation) of all groups with meeting or events with client specifications including space requirements, times, equipment, menus, theme, décor, staffing etc.
• Communicate upcoming deadlines to clients i.e., cutoff date, room list due, final guarantee due etc. Receive and post deposits and final payments, ensure direct billing is established as applicable.
• Prepare the appropriate paperwork, including banquet event orders, coordinate with the appropriate areas in the hotel, resolve any issues, complaints, and problems to ensure a quality product delivery and customer satisfaction.
• Responsible for effectively communicating with the various departments to ensure that the meeting and related functions are executed to the client’s expectation or better. Exhibits a positive and involved team attitude to all hotel departments and maintains open communications with all coworkers for the best overall performance of the hotel.
• Focuses on revenue-producing activity and maximizes selling time through retaining accounts/customers, maximizing upsell opportunities and direct sales effectiveness.
• Solicit new and existing accounts to meet and exceed revenue goals through proactive sales efforts via telephone, outside sales calls, site inspections and written communication.
• Conduct hotel site inspection and customer presentations.
• Contributes to team effort by accomplishing related assignments as directed by management.
  • Promote safe work practices.
  • Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.
  • Perform other duties as assigned, requested or deemed necessary by management.

***Management retains the discretion to add or change the duties of the position at any time***

Knowledge/Education/Experience: Two years hotel catering and convention experience required.  Strong hotel / event sales experience demonstrating proven ability to negotiate, upsell, forecast and drive results. Proficient in Microsoft applications. Experience in a union environment is preferred. College graduate desirable. 

Skills/Abilities/Other Requirements: Must have strong English skills, both oral and written. Strong presentation, communication and organizational skills required. Ability to make timely, effective decisions. Ability to prioritize, organize and make good judgments. Ability to maintain good team member relations. Ability to develop and maintain effective guest relations. Ability to work long hours, 5 to 6 days a week. Basic accounting procedures. Computer skills; Word, Excel and PowerPoint. Valid driver’s license with proof of auto liability insurance. Dependable.

At King Kamehameha Kona Beach Resort Courtyard by Marriott, caring for people and the community is part of who we are. Our comprehensive employment package varies by position, but may include:

• Competitive Pay
• Employee Explore Travel Program: Hotel room discounts at over 30 Marriott brands and over 7,000+ Marriott hotels around the world, including 34 Hawaii locations
• 20% Discounts globally on food and beverages and in-room dining at Marriott Worldwide locations
• Friends & Family Travel Program at Marriott Worldwide locations, including 34 Hawaii locations
• Special discounts on several different vacation ownership options offered through Marriott Vacations Worldwide
• Sense of place and culture
• Paid company holidays and other paid time off (vacation, sick, birthday)
• Medical Insurance
• Free Dental Insurance
• Free Life & Temporary Disability Insurance
• Attractive Pension/Retirement Plans
• Monthly Wellness Event
• Reward & Recognition
• Free hot meal each shift worked prepared by our Culinary Ohana
• Free employee parking directly on-site in hotel parking lot each shift worked
• Dry cleaning allowance/ free laundering of employee uniforms
• Other employee shopping and spa discounts
• Learning & Development Opportunities through Marriott Global Source, Pacifica Hotels University and MORE!

Mahalo nui loa for exploring your career options with our King Kamehameha Kona Beach Resort’s ohana!