- Professional
- Optionales Büro in Basingstoke
As the market leader and innovator, we’re expanding and looking for an enthusiastic team player to join the National Short-Term Rental Controller team.
This is a fast-paced job, so the right candidate should enjoy spinning multiple plates all the time and be able to react to the inevitable curved balls that crop up.
If you’re organised and calm under pressure, we’ll give you the training to manage your national key account customers and workshops to deliver outstanding customer service.
There are the usual metrics and KPI’s that we need to hit, but if you have the drive and passion to deliver exceptional customer service then these will be no challenge for you
We offer:
Liaising directly with customers and our sales teams to offer support with all new rental enquiries
Liaise with workshops and Asset Controllers to schedule workload to meet customer’s expectations and our own commercial business requirements
Liaise with accounts for setting up new customers, raising rental contracts to include maintenance and thorough examination processing
Liaise with our dedicated transport company to ensure timely deliveries.
Ensure all order, contract and PDI documentation is in order and filed as appropriate
Deal with off hires, terminating agreements, field based off hire inspections and ensuring trucks are collected in the required time frame
Whilst the above responsibilities outline the main functions of this position, management may from time to time, ask you to undertake other duties commensurate with the salary for this position.
Tasks and Qualifications:
Who Are We Looking For?
The ideal candidate for this role will:
Have excellent internal and external customer service skills
Be a team player
Maintain excellent relationships with internal and external colleagues
Be self-motivated and flexible
Be honest, reliable, and approachable
Possess strong administration, planning, organisation, and prioritisation skills
Be IT literate - Microsoft Word and Excel is essential. Knowledge of SAP would be advantageous
Be numerate and literate, clear and analytical decision maker
Have the ability to understand and follow company policies and procedures and work in a structured way
Possess the drive, determination, and tenacity to hit financial and operational targets.
