Service Manager bei REIC

• Lead, schedule, and coordinate daily service technician assignments to ensure efficient and timely deployment.
• Prepare and submit safety incident reports (including near-misses) within 24 hours and track corrective actions to closure.
• Lead monthly safety meetings/toolbox talks with technicians, documenting attendance, topics, and follow-ups.
• Serve as the first line of technical support for troubleshooting and equipment issues.
• Maintain a safe, organized, and fully functional shop environment.
• Ensure technicians are properly trained and follow all safety and quality procedures.
• Oversee fleet maintenance, service documentation, and work order completion using company systems.
• Manage work assignments to achieve operational goals, including on-time service and equipment readiness.
• Collaborate with the Technical Services Director to identify and resolve field equipment issues.
• Coach and mentor technicians to build technical skill, teamwork, and customer service excellence.
• Review, approve, and close service orders and purchase requisitions within authority limits.
• Promote adherence to company policies, cost controls, and performance metrics to support profitability.
• Ensure all deployed equipment meets operational standards ("green tagged") and is ready for service.
• Drive process improvement initiatives to enhance efficiency, safety, and service delivery.
• Represent the company with professionalism and provide exceptional customer experiences.
• Support cross-functional teams and travel as needed (domestic and international).

• A hands-on leader who enjoys solving problems and supporting a high-performing service team.
• Organized and proactive, with the ability to juggle multiple priorities in a fast-paced environment.
• Detail-oriented but adaptable - able to balance quality, deadlines, and customer satisfaction.
• Strong communicator with excellent interpersonal, written, and verbal skills.

• Associate degree or technical certification preferred (or equivalent experience).
• 5+ years of technical or field service experience, including leadership or supervisory roles.
• Strong mechanical aptitude and understanding of equipment maintenance and repair.
• Proficient with Microsoft Office Suite and business systems (inventory, work order, or ERP tools).
• Proven track record of coaching teams, driving results, and delivering excellent customer service.
• Valid driver's license (passport required for international travel).
• Ability to lift up to 35 lbs and work in shop/field environments as needed.

• Opportunity to lead a skilled, motivated service team in a growing organization.
• Collaborative culture focused on safety, innovation, and continuous improvement.
• Competitive pay and benefits, with room for growth and professional development.

REIC and all affiliates operate as drug-free environments, which includes marijuana. A pre-employment drug screening that tests for THC and other drugs, as well as a full background check, is required of all newly hired employees.