Design Insights Analyst bei Lambda

Lambda, The Superintelligence Cloud, builds Gigawatt-scale AI Factories for Training and Inference. Lambda’s mission is to make compute as ubiquitous as electricity and give every person access to artificial intelligence. One person, one GPU.

If you'd like to build the world's best deep learning cloud, join us. 

*Note: This position requires presence in our San Francisco/San Jose locations 4 days per week; Lambda’s designated work from home day is currently Tuesday.

We seek a strategic, collaborative Design Insights Analyst to help shape the future of our products by building a deep, ongoing understanding of our customers. Sitting at the intersection of product management, UX research, customer experience (CX) design, and design strategy, this role is responsible for leading insight-driven initiatives that directly influence what we build—and why. You’ll work cross-functionally with stakeholders across product, design, marketing, sales, customer success, and directly with key customers to derive the insights that inform our most critical decisions.

As the first Insights hire for the Design team, you will be foundational in leading both our organization and the broader company toward insight-driven development—connecting customer needs to design and product strategy through rigor, empathy, and clear storytelling. This role is central to helping Lambda build the right products by first building the right understanding.

What You’ll Do:

• Lead end-to-end research and insights programs that uncover customer needs, pain points, and emerging opportunities across the user journey

• Act as the connective tissue across teams—synthesizing customer feedback, stakeholder goals, and market dynamics into clear, actionable insights

• Build and operationalize a scalable insights infrastructure—creating systems for continuous feedback from users, prospects, and internal teams

• Facilitate direct conversations with key customers to validate ideas, surface unmet needs, and strengthen our innovation roadmap

• Partner with product managers and product designers to prioritize research and align on experience outcomes

• Collaborate with sales, customer success, and marketing teams to identify insight gaps and support enablement efforts with user-centered narratives

• Help define and evolve our customer understanding framework—personas, journey maps, experience principles, etc.

• Drive strategic alignment by presenting insights clearly to executives and cross-functional teams, always with a focus on impact

You:

• Are a systems thinker and empathetic listener who thrives on connecting the dots between user needs and business strategy

• Have experience leading complex research projects and building scalable insight programs from the ground up

• Are just as comfortable in a customer interview as you are synthesizing data for a C-suite presentation

• Value collaboration and clarity—working well with product, design, sales, and leadership to drive unified direction

• Excel at turning ambiguity into structured inquiry, and insight into strategic direction

• Are curious, humble, and passionate about improving how teams understand and build for their users

Requirements

• 6+ years of experience in UX research, product strategy, service design, customer insights, or a hybrid role that spans these areas

• Strong portfolio or case studies demonstrating strategic insight work that led to product or design decisions

• Experience working cross-functionally with product, engineering, design, marketing, sales, and customer success teams

• Proficiency in both qualitative and quantitative research methods (e.g., interviews, usability testing, surveys, segmentation, analytics, win/loss)

• Familiarity with tools like Dovetail, Figma, Notion, Looker, Salesforce, Heap, or equivalent research, design, and analytics platforms

• Excellent communication skills and the ability to distill and present insights in a compelling, executive-ready narrative

• Strong understanding of product development cycles, design processes, and the importance of aligning business, user, and technical needs

• A track record of influencing product roadmaps through research and insights in fast-moving environments

Nice to Have

• Degree in HCI, Cognitive Psychology, Design Strategy, Business, or a related field preferred but not required

• Experience with enterprise or B2B product development, especially in ML, AI, or cloud infrastructure tools

• Background in design strategy, CX, or service design frameworks

• Familiarity with AI tooling and how they affect user research workflows

• Experience building customer advisory programs or embedded customer feedback loops

• Understanding of the ML/AI model lifecycle—from data preparation and experimentation to deployment and monitoring

Salary Range Information

The annual salary range for this position has been set based on market data and other factors. However, a salary higher or lower than this range may be appropriate for a candidate whose qualifications differ meaningfully from those listed in the job description.

About Lambda

• Founded in 2012, ~400 employees (2025) and growing fast

• We offer generous cash & equity compensation

• Our investors include Andra Capital, SGW, Andrej Karpathy, ARK Invest, Fincadia Advisors, G Squared, In-Q-Tel (IQT), KHK & Partners, NVIDIA, Pegatron, Supermicro, Wistron, Wiwynn, US Innovative Technology, Gradient Ventures, Mercato Partners, SVB, 1517, Crescent Cove.

• We are experiencing extremely high demand for our systems, with quarter over quarter, year over year profitability

• Our research papers have been accepted into top machine learning and graphics conferences, including NeurIPS, ICCV, SIGGRAPH, and TOG

• Health, dental, and vision coverage for you and your dependents

• Wellness and Commuter stipends for select roles

• 401k Plan with 2% company match (USA employees)

• Flexible Paid Time Off Plan that we all actually use

A Final Note:

You do not need to match all of the listed expectations to apply for this position. We are committed to building a team with a variety of backgrounds, experiences, and skills.

Equal Opportunity Employer

Lambda is an Equal Opportunity employer. Applicants are considered without regard to race, color, religion, creed, national origin, age, sex, gender, marital status, sexual orientation and identity, genetic information, veteran status, citizenship, or any other factors prohibited by local, state, or federal law.