Director of Critical Care Transition & Education bei Myfamilyfirsthc

About Family First

Family First Homecare provides exceptional homecare services to children with life-long health conditions. We live by our values of telling the truth, owning the details, and raising the bar, working hard to make your job an experience that you enjoy every day. Family First gives you the support you need to do your best work and provide exceptional one-on-one care to your patients in the comfort of their homes. Join us become a part of our family and the families you care for.

• KEY RESPONSIBILITIES

  Hospital Liaison & Critical Care Transitions (~50%)

• Serve as the primary clinical contact for NICU/PICU teams, case managers, and discharge planners.
• Guide referral-to-admission processes, ensuring patient readiness and compliance with Family First standards.
• Build and maintain strong hospital relationships through expertise, reliability, and professionalism.
• Act as the escalation point for transitions at risk, resolving issues and preventing breakdowns.
• Represent Family First at hospital meetings, caregiver presentations, and community events.

• Clinical Education, Training & Quality (~50%)

• Partner with VPCs to design, deliver, and oversee all CCT education, including equipment, devices, and competency assessments.
• Coordinate CCT admissions from referral through start of care, ensuring alignment with clinical leadership and offices.
• Partner with VPCs to ensure timely follow-up and reporting of changes in client condition.
• Track and analyze all CCT admissions to monitor performance and identify opportunities for improvement.
• Mentor Directors of Nursing (DONs), Clinical Managers (CMs), and field staff to build confidence and skill in critical care.
• Support broader education initiatives such as preceptor programs, accreditation preparation, and new market readiness.
• Evaluate training effectiveness through measurable outcomes in quality, safety, and patient satisfaction.
• Lead or support onboarding and continuing education for new offices, acquisitions, and growth initiatives.

Leadership & Collaboration

• Bridge clinical, business development, and operational teams to ensure aligned execution.
•  Provide insights to the CNO and CDO from hospital relationships, referral patterns, and field education.
• Champion continuous improvement in referral-to-admission processes to enhance safety and efficiency.

• Model Family First’s culture of excellence—balancing high expectations with humility, empathy, and teamwork.

Who Thrives in This Role

• Clinical Authority: Deep pediatric critical care knowledge that earns trust from hospital teams.
• Adult Learning Mindset: Skill in teaching, mentoring, and inspiring nurses from diverse backgrounds.
• Empathy & Resolve: Compassion for families, paired with the courage to uphold safety and integrity.
• Communication Excellence: Clear, persuasive, and professional communication across all levels.
• Calm Under Pressure: Steadiness in high-stakes, high-emotion situations.
• Organizational Mastery: Precision in managing multiple priorities, referrals, and trainings simultaneously.
• Bridge Building: Ability to navigate between clinical, business, and operational priorities with respect and alignment.

ROLE QUALIFICATIONS

EDUCATION & EXPERIENCE

• Active FL RN license (multi-state compact or eligibility)
• Significant pediatric critical care experience (NICU, PICU, or complex pediatric conditions)
• Proven leadership and clinical education experience
• Strong relationship-building and communication skills with hospital and healthcare stakeholders
• Excellent organizational and presentation skills
• Willingness to travel frequently across Florida and Texas
  
   

PREFERRED

• Pediatric homecare or home health experience
• Experience in quality improvement, accreditation, or new market launches
• BSN or higher; advanced certifications in pediatrics, education, or critical care

WORKING CONDITIONS/EQUIPMENT USE

Travel

Approximately 75% of travel is required. Typically, WFH on Mondays; travel Tuesday–Friday for field, hospital, or training activities.

• Valid driver license with proof of insurance

• Must be able to lift up to fifteen (15) pounds

Frequent use of office machines to include telephone, computer, and printer

#FFCLIN

Family First HomeCare, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status, or any other characteristic protected by federal, state, or local law. Family First HomeCare complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.