Front Office Supervisor bei Hilton Reading Hotel

%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3E%3Cstrong%3EWELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS.%3C/strong%3E%3C/span%3E%3Cspan style=%22mso-ansi-language:EN-US;mso-spacerun:yes;%22 lang=%22EN-US%22%3E%3Cstrong%3E%26nbsp; %3C/strong%3E%3C/span%3E%3Cb style=%22mso-bidi-font-weight:normal;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3E%3Cstrong%3E- %3C/strong%3E%3C/span%3E%3C/b%3E%3Cspan style=%22mso-bidi-font-weight:bold;%22%3EHere it’s all about growth and working in a sustainable way. We all enjoy the art of service, but most importantly, we enjoy a collaborative, unbiased, healthy and responsive space for all team members. This is what makes Hilton Reading the perfect choice for the next step in your career. Here, we’re committed on delivering exceptional guest experiences and unconditioned talent development through innovation and creative thinking%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cb style=%22mso-bidi-font-weight:normal;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3E%3Cstrong%3E%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/b%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cb style=%22mso-bidi-font-weight:normal;%22%3E%3Cspan style=%22mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3E%3Cstrong%3EA WORLD OF REWARDS%3C/strong%3E%3C/span%3E%3C/b%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cul style=%22margin-top:0cm;%22 type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l2 level1 lfo1;tab-stops:list 36.0pt;%22%3E%3Cstrong%3EAnnual Salary of £25750 plus incentives%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l2 level1 lfo1;tab-stops:list 36.0pt;%22%3E%3Cstrong%3EUniform provided%26nbsp;%3C/strong%3E%3Co:p%3E%3C/o:p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l2 level1 lfo1;tab-stops:list 36.0pt;%22%3E%3Cstrong%3EFree %3C/strong%3E%3Cb style=%22mso-bidi-font-weight:normal;%22%3E%3Cstrong%3Eand healthy%3C/strong%3E%3C/b%3E %3Cstrong%3Emeals%3C/strong%3E when on duty%3Co:p%3E%3C/o:p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l2 level1 lfo1;tab-stops:list 36.0pt;%22%3E%3Cb style=%22mso-bidi-font-weight:normal;%22%3E%3Cstrong%3EGrow your Career!%3C/strong%3E%3C/b%3E%3Co:p%3E%3C/o:p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l2 level1 lfo1;tab-stops:list 36.0pt;%22%3E%3Cstrong%3EPersonal Development%3C/strong%3E programmes designed to support you at every step of your career%3Co:p%3E%3C/o:p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l2 level1 lfo1;tab-stops:list 36.0pt;%22%3E%3Cb style=%22mso-bidi-font-weight:normal;%22%3E%3Cstrong%3EA chance to make a difference%3C/strong%3E%3C/b%3E through our Corporate Responsibility programmes – Find out what and how we are doing (%3Ca href=%22https://cr.hilton.com/%22 target=%22_blank%22 rel=%22noopener noreferrer%22%3Ehttps://cr.hilton.com%3C/a%3E)%3Co:p%3E%3C/o:p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l2 level1 lfo1;tab-stops:list 36.0pt;%22%3E%3Cstrong%3ETeam Member Travel Program:%3C/strong%3E discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)%3Co:p%3E%3C/o:p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l2 level1 lfo1;tab-stops:list 36.0pt;%22%3E%3Cstrong%3ETeam Member Referral Program%3C/strong%3E%3Co:p%3E%3C/o:p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l2 level1 lfo1;tab-stops:list 36.0pt;%22%3E%3Cstrong%3EHigh street discounts: %3C/strong%3Ewith Perks at Work%3Co:p%3E%3C/o:p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l2 level1 lfo1;tab-stops:list 36.0pt;%22%3E%3Cstrong%3EHoliday:%3C/strong%3E 28 days%3Cstrong%3E %3C/strong%3Eincluding bank holidays (increasing yearly to up to 33 days)%3Co:p%3E%3C/o:p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l2 level1 lfo1;tab-stops:list 36.0pt;%22%3E%3Cstrong%3EDiscounted dental and health cover%3C/strong%3E%3Co:p%3E%3C/o:p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l2 level1 lfo1;tab-stops:list 36.0pt;%22%3E%3Cstrong%3EFree Parking%3C/strong%3E%3Co:p%3E%3C/o:p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l2 level1 lfo1;tab-stops:list 36.0pt;%22%3E%3Cstrong%3EGuest Experience Day %3C/strong%3E%3Cspan style=%22mso-bidi-font-weight:bold;%22%3Eafter successfully passing probation%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l2 level1 lfo1;tab-stops:list 36.0pt;%22%3E%3Cstrong%3EModern and inclusive %3C/strong%3E%3Cspan style=%22mso-bidi-font-weight:bold;%22%3ETeam Member’s areas%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22%3E%3Cstrong%3E%3Cu%3E%26nbsp;Please note that this is a fixed-term contract for 1 year%3C/u%3E%3C/strong%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:12.0pt;mso-margin-top-alt:auto;%22%3E%3Cb style=%22mso-bidi-font-weight:normal;%22%3E%3Cstrong%3EWhat will I be doing?%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/b%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;%22%3EAs a Front Office Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Office Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cul type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;mso-list:l3 level1 lfo2;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list 36.0pt;%22%3ESupervise Front Desk operations during your assigned shift to a consistently high standard%3Co:p%3E%3C/o:p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;mso-list:l3 level1 lfo2;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list 36.0pt;%22%3EEnsure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events%3Co:p%3E%3C/o:p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;mso-list:l3 level1 lfo2;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list 36.0pt;%22%3EAdvise your shift team of any special events or VIP Guests in the hotel that day%3Co:p%3E%3C/o:p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;mso-list:l3 level1 lfo2;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list 36.0pt;%22%3EMonitor the appearance, standards, and performance of Team Members with an emphasis on training and team work%3Co:p%3E%3C/o:p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;mso-list:l3 level1 lfo2;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list 36.0pt;%22%3EMaximize sales revenues through up-selling and marketing program%3Co:p%3E%3C/o:p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;mso-list:l3 level1 lfo2;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list 36.0pt;%22%3EManage Guest requests, inquiries, and complaints promptly and completely%3Co:p%3E%3C/o:p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;mso-list:l3 level1 lfo2;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list 36.0pt;%22%3EMaintain the professional appearance of the Front Desk with a focus on hospitality and Guest service%3Co:p%3E%3C/o:p%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:12.0pt;mso-margin-top-alt:auto;%22%3E%3Cb style=%22mso-bidi-font-weight:normal;%22%3E%3Cstrong%3EWhat are we looking for?%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/b%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;%22%3EA Front Office Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cul type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;mso-list:l1 level1 lfo3;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list 36.0pt;%22%3EFront Office experience in the hotel, leisure, and/or retail sector%3Co:p%3E%3C/o:p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;mso-list:l1 level1 lfo3;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list 36.0pt;%22%3EStrong commercial/business awareness and demonstration of sales capabilities%3Co:p%3E%3C/o:p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;mso-list:l1 level1 lfo3;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list 36.0pt;%22%3ECalm, organized work ethic with the ability to prioritize and meet deadlines%3Co:p%3E%3C/o:p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;mso-list:l1 level1 lfo3;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list 36.0pt;%22%3EExcellent supervisory, inter-personal, and communication skills%3Co:p%3E%3C/o:p%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;mso-list:l1 level1 lfo3;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list 36.0pt;%22%3EA passion for delivering exceptional levels of Guest service%3Co:p%3E%3C/o:p%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;%22%3EIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cul type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22line-height:normal;mso-list:l0 level1 lfo4;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;tab-stops:list 36.0pt;%22%3EA relevant supervisory/management certificate/diploma or degree%3Co:p%3E%3C/o:p%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:12.0pt;mso-margin-top-alt:auto;%22%3E%3Cbr%3E%3Cstrong%3EEVERY JOB MAKES THE STAY.%3C/strong%3E%3Cspan style=%22mso-ansi-language:EN-US;%22 lang=%22EN-US%22%3EAt Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.%26nbsp; That’s why at Hilton, Every Job Makes the Stay.%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cstrong%3EFind out more about all our brands and hotels -%26nbsp;%3C/strong%3E%3Ca href=%22https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.hilton.com%2Fen%2Fcorporate%2F%26amp;data=05%7C01%7CMaria.Fernandes%40Hilton.com%7C2a5203710e0f47dc1cb008db93513a45%7C660292d2cfd54a3db7a7e8f7ee458a0a%7C0%7C0%7C638265749301167511%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C%26amp;sdata=UE89eq1ugw6sQxrobyrn0Lvfeo5t8if%2Bw11pLoVVGB8%3D%26amp;reserved=0%22 target=%22_blank%22 rel=%22noopener noreferrer%22%3E%3Cstrong%3EHilton Brands | Global Hospitality Company%3C/strong%3E%3C/a%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E Jetzt bewerben