- Senior
- Optionales Büro in London
We have an incredible opportunity for a Senior Application Support Analyst to join out Investment IT Operations Team on a permanent basis based in the London office (hybrid based).
Who we are
Railpen is responsible for the safekeeping and investment of around £34 billion in assets and the administration of several pension schemes, including the Railways Pension Scheme, one of the UK's largest and longest established pension funds.
Our heritage of looking after the pension needs of the rail industry and its employees gives us our name and our unique outlook on how we serve our members. Railpen takes a holistic view, focusing on how we serve members today and how we can positively impact the communities and the world they will retire into.
Our values of integrity, community and alignment are the guiding principles that influence our behaviour. They help us make decisions and shape our relationships with others. They’re what we stand for. You will actively demonstrate our values, helping to create a safe environment, to place the needs of the community above oneself and, through a culture of ‘fair challenge’, align to the best interests of our members.
To learn more about Railpen including our values, culture and purpose, visit our LinkedIn Life page here.
The role
This role will be mostly aligned to supporting our front office Order Management System (Charles River). The remaining time will be spent concentrating on other investment applications, process improvement, upgrades and change projects. This role is accountable for supporting the investment business and related functions by providing support, quality data, reliable and stable systems for Investment business so they can perform their roles to secure our members future. You will build a trusted relationship and become the go to person for resolution by ensuring any trading issues are troubleshooted and resolved quickly and efficiently.
This role is not eligible for visa sponsorship. Applicants must have the legal right to work in the UK.
The person
We are looking for a Senior IT Ops Analyst who specialises in Charles River to work inside the Investment IT Operations function at Railpen. The successful candidate will have experience of working in Investment Management, as part of a fast paced and rapidly changing environment, with significant production support experience to meet the varied requirements of our Investment Business. The role will require someone from a technical background, who has experience with supporting Charles River IMS, investment data and working knowledge of the FIX protocol. Experience of Microsoft SQL Server would be a distinct advantage, however this isn’t essential.
We are looking for someone who has a passion for delivering high quality service and enjoys resolving complex application and technical problems. You will have an ability to balance priorities, achieve deadlines and demonstrate excellent interpersonal skills, patience and listening skills and be able to communicate effectively with stakeholders. As a Senior Application Support Analyst it’s imperative to understand the importance of taking a collaborative approach to tasks to ensure best solutions and knowledge sharing.
Our values of integrity, community and alignment are the guiding principles that influence our behaviour. They help us make decisions and shape our relationships with others. They’re what we stand for. You will actively demonstrate our values, helping to create a safe environment, to place the needs of the community above oneself and, through a culture of ‘fair challenge’, align to the best interests of our members.
What we can offer you
Rewarding you
A competitive salary
28 days annual leave plus bank holidays
Generous annual bonus plan
We provide membership of the Railways Pension Scheme, a Defined Benefit arrangement under which you get a pension for life and a lump sum when you retire, based on your length of service and pay
4x Life Assurance cover
Colleague referral scheme
Heath & Wellbeing
Private Medical Insurance
Employee assistance programme
Health cash plan
Eye care vouchers
Flu vaccination
Lifestyle
We support hybrid and flexible working along with very generous family leave including 12 months full pay maternity leave and 6 months full pay paternity leave
Buy and sell holidays
Give as you earn scheme
Paid volunteering days
Flexible half days leave
Electric vehicle leasing
Cycle to work scheme
Next Steps
Please apply for the apply button or visit Careers Page by Monday 3rd November 2025.
Railpen is committed to creating an inclusive and diverse environment, we value diversity and welcome people from all backgrounds and walks of life
