Forwarder Quality Manager bei Mercedes-Benz Group AG

Global Service & Parts (GCSP) is responsible for the worldwide parts and service business of Mercedes-Benz AG. With over one million square meters of warehouse space, the Global Logistics Center in Germersheim is the world's largest warehouse for automotive spare parts as well as the headquarters of the global Mercedes-Benz after-sales supply chain network. With state-of-the-art warehouse technology and innovative systems, our employees ensure that customers worldwide receive the best service every day.You want to actively design highly complex logistics networks for Mercedes-Benz AG spare parts business? Do you see it as a challenge to identify potentials of global processes using future technologies and to realize improvement together with external partners?

Then you've come to the right place!

Together with after sales and purchase, we guarantee the delivery of high-quality spare parts to our customers at the best possible price in the required time. 

These are the tasks you will face:

• Support in the systematic further conception and development of the global GCSP forwarder quality management system in transportation (including potential analysis (On-site assessment), preventive & reactive audits & supplier development planning)

• Management of preventive and reactive cross-functional projects with need for coordination between purchasing, Mercedes-Benz logistics center, freight forwarders and customer service

• Qualification of auditors, implementation of tools & establishment of a consistent quality approach as well as a governance function for decentralized freight forwarding quality managers

• Management of forwarder performance and claims (internally and in close cooperation with forwarders to ensure sustainable corrective measures)

• Development of new procurement strategy standards taking into account existing guidelines

• Ensuring the ramp-up of (new) transport projects and onboarding of new freight forwarders

• Ensure measurement plans & corrective actions in times of disrupted supply chains & capacity shortages

• Task Force (3rd level support) & senior escalation management at the interface between operations, forwarder & purchasing

• Preparation & development of reports / KPIs to monitor operational forwarder performance

• Completed master's degree in Business Administration or Industrial Engineering with a focus on logistics/transportation management/supplier management or quality management

• Solid experience in logistics/supply chain management or quality management preferably with an international forwarder, industrial or trading company

• Market knowledge in international spare parts logistics is desirable

• Strong knowledge and experience in project management and project leadership functions required

• Business fluent in German and English / further foreign language skills advantageous (especially Spanish)

• Confident handling of MS Office, especially PowerPoint and Excel

• Auditor certificates (internal or external) e.g. VDA 6.3, TS16949, ISO 9001 or equivalent

• Independent and self-reliant working style, flexibility, high commitment, and problem-solving skills

• Analytical, strategic, and conceptual skills, strong communication and planning skills

• Self-confident appearance and work, moderation & negotiation skills, persuasiveness, and conflict management skills

• High level of decision-making skills, entrepreneurial thinking, ability to work in a team & high willingness to travel

• Operational hands-on mentality as well as political tact required

• Experience in data analysis and KPI/ reporting

• International experience/intercultural experience or competence