Field Support Engineer bei Cognizant

%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:Times New Roman;font-size:8.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-CA%22%3E%3Cstrong%3EWork Location: Elmira, ON%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:8.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-CA%22%3E%3Cstrong%3EPosition Overview%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:8.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-CA%22%3EWe are seeking a seasoned %3Cstrong%3EDeskside Support / Field Engineer%3C/strong%3E with 7–8 years of experience in IT support, specializing in %3Cstrong%3Enetwork troubleshooting%3C/strong%3E, %3Cstrong%3Edesktop support%3C/strong%3E, and %3Cstrong%3Eend-user computing%3C/strong%3E. The ideal candidate will be a proactive problem solver with strong technical acumen and a customer-first mindset, capable of delivering high-quality support in dynamic enterprise environments.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Chr%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:8.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-CA%22%3E%3Cstrong%3EKey Responsibilities%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul style=%22margin-top:0in;%22 type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l1 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:8.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-CA%22%3EProvide %3Cstrong%3Ebasic to advanced%3C/strong%3E %3Cstrong%3Esupport%3C/strong%3E for desktops, laptops, mobile devices, and peripherals.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l1 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:8.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-CA%22%3EDiagnose and resolve %3Cstrong%3Enetwork connectivity issues%3C/strong%3E (LAN/WAN/Wi-Fi/VPN) and escalate complex problems to network teams.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l1 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:8.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-CA%22%3EPerform %3Cstrong%3Ehardware and software installations%3C/strong%3E, upgrades, and configurations across Windows and Mac environments.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l1 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:8.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-CA%22%3ESupport %3Cstrong%3EActive Directory%3C/strong%3E, group policies, and user account management.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l1 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:8.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-CA%22%3EManage %3Cstrong%3EOS imaging%3C/strong%3E, software deployment, and patching using tools like SCCM or Intune.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l1 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:8.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-CA%22%3EHandle %3Cstrong%3Eincident and request tickets%3C/strong%3E in ITSM platforms (e.g., ServiceNow), ensuring timely resolution and documentation.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l1 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:8.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-CA%22%3ECollaborate with infrastructure and application teams to support %3Cstrong%3Eend-user computing projects%3C/strong%3E.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l1 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:8.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-CA%22%3EProvide %3Cstrong%3ESmart Hands support%3C/strong%3E for data center equipment, network devices, and AV systems.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l1 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:8.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-CA%22%3EMaintain inventory of IT assets and ensure compliance with asset management policies.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l1 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:8.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-CA%22%3EDeliver %3Cstrong%3EVIP support%3C/strong%3E and maintain high levels of customer satisfaction.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Chr%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:8.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-CA%22%3E%3Cstrong%3ERequired Skills %26amp; Experience%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul style=%22margin-top:0in;%22 type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l3 level1 lfo2;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:8.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-CA%22%3E7–8 years of hands-on experience in %3Cstrong%3EIT support%3C/strong%3E, preferably in enterprise or field service environments.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l3 level1 lfo2;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:8.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-CA%22%3EStrong knowledge of %3Cstrong%3EWindows as well as Mac OS%3C/strong%3E, Microsoft 365, TCP/IP, DNS/DHCP, and endpoint security.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l3 level1 lfo2;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:8.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-CA%22%3EExperience with %3Cstrong%3Eremote support tools%3C/strong%3E (e.g., Bomgar, TeamViewer), ticketing systems, and hardware diagnostics.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l3 level1 lfo2;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:8.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-CA%22%3EFamiliarity with %3Cstrong%3Enetwork troubleshooting tools%3C/strong%3E (e.g., Wireshark, ipconfig, tracert).%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l3 level1 lfo2;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:8.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-CA%22%3EProven ability to work independently in %3Cstrong%3Efield or dispatch roles%3C/strong%3E, managing multiple priorities.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l3 level1 lfo2;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:8.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-CA%22%3EExcellent communication and interpersonal skills to interact with technical and non-technical users.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Chr%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:8.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-CA%22%3E%3Cstrong%3EPreferred Qualifications%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul style=%22margin-top:0in;%22 type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l2 level1 lfo3;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:8.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-CA%22%3ECertifications such as %3Cstrong%3ECompTIA A+%3C/strong%3E, %3Cstrong%3ENetwork+%3C/strong%3E, %3Cstrong%3EMicrosoft Certified: Modern Desktop Administrator Associate%3C/strong%3E, or %3Cstrong%3EITIL Foundation%3C/strong%3E.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l2 level1 lfo3;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:8.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-CA%22%3EExperience supporting %3Cstrong%3Ecloud-based desktop environments%3C/strong%3E.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Chr%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:8.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-CA%22%3E%3Cstrong%3EWork Environment%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul style=%22margin-top:0in;%22 type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo4;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:8.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-CA%22%3EOnsite and field-based support across client or internal locations.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo4;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:8.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-CA%22%3EMay require travel and flexible hours based on support needs.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo4;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:8.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-CA%22%3EAbility to lift and move IT equipment as needed.%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo4;tab-stops:list .5in;%22%3E%26nbsp;%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo4;tab-stops:list .5in;%22%3E%3Cspan style=%22color:rgb(0,0,0);font-family:%26quot;Times New Roman%26quot;;font-size:medium;%22%3E%3Cspan style=%22-webkit-text-stroke-width:0px;display:inline !important;float:none;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3EApplications will be accepted until November 15,20205.%3C/span%3E%3C/span%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:8.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-CA%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:8.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-CA%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E Jetzt bewerben